RL
Ruhann L

1 reviews | Active since Jun 2015

05 Jun 2015, 15:46

Worse than Telkom

I got Bitco installed at my home from the good reviews i read about a year ago. The service was great. The process was easy and within two weeks my internet was up and running. I never had any downtime, accounts were running smoothly etc. Until I relocated...<br> <br> I requested to move my equipment in January. After many emails back and forth, plenty of forms that needed to be completed they approved and scheduled a site inspection. This inspection only happened in April! The long wait and hassle was all in vain, because no line of site was found. Why could you not do the inspection earlier? I would not have minded to wait 3 months for installation if I knew that there was line of sight. But since your processes are so long I was without internet for 3 months, which i was paying for.<br> <br> Now i have managed to cancel the contract, after many fees that i needed to pay and settlement letters i had to complete - which i understand. but then you have the audacity to charge me for another month's services a month after this contract was cancelled.<br> <br> I am disgusted and appalled with the service i have received from Bitco the last 6 months.

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Replies (1)
BitCo
BitCo's reply08 Jun 2015, 07:39
Official
Hello ruhannl,

Thank you for alerting us to your experience. Please allow us to investigate the process you went through to understand the delayed timelines better as well as investigate the billing. We will come back to you as soon as possible.