Will not Recommend. There Staff rude and unhelpful

I am beyond frustrated with the service I’ve received from [ISP Name]. We are experiencing a complete internet outage on both of our lines, which went down at 13:42 on 14/10/2024 and, as of 09:21 on 15/10/2024, the issue has still not been resolved.

Despite paying for a Corporate Premium package that promises high-priority support, we’ve been left without internet for an extended period. I called multiple times to try and get help, but the support team has been rude, unhelpful, and dismissive.

When we signed up for the dual-line system, we were assured that any issues would be addressed promptly, and we'd barely notice the outage. This is clearly not the case. Despite numerous attempts to speak calmly and reasonably, I’ve had to escalate my requests just to get a response. Even being firm doesn’t seem to make any difference, as it feels like the support team just doesn’t care about their customers.

This level of service is completely unacceptable for a business that relies on a stable connection to operate. I expect immediate action to be taken to resolve this issue, and for the company to honor the high-priority support that was promised.