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KL
Kobus L

1 reviews | Active since Feb 2015

28 Jan 2022, 15:55

WiFi Password change

We have logged a ticket (BIT352908), called four times and every time had to explain that we only need to change our WiFi password. Everytime all the same questions but different operator. All promise to do it and call back. That was on Wednesday morning and still no success

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Replies (4)
BitCo
BitCo's reply28 Jan 2022, 16:19
Official
 Good Afternoon Kobus,

Thank you for your email.

Please allow me to follow up with our Support Team and provide feedback shortly.

kind Regards

Vanee Balli
Service Account Manager 

Best regards,

BitCo
BitCo's reply31 Jan 2022, 15:22
Official
Good Afternoon Mr. Louw,

Thank you for your patience in this matter.

As per our Technical  Manager you confirmed that this issue has been resolved.

We do apologize for the inconvenience caused.

Kind Regards

Vanee Balli
Service Account Manager


Best regards,

KL
Kobus L's update31 Jan 2022, 16:03
Reviewer Update
Good afternoon Vanee

Thank you for your call on Friday afternoon and also for getting this matter resolved.
I tried to call you as per the message you left with our reception, but the number would not go through. I suspect a network error.
I can confirm that it has indeed been done and we are once again happy clients of BitCo as per normal.

I just want to re-iterate that this is not normally the route we have to follow to get things done from BitCo, the service is normally top notch and we can generally not complain. I think there must have been a week link in this one experience.

Thank you BitCo.
BitCo
BitCo's reply31 Jan 2022, 17:22
Official
Good Afternoon Mr. Louw,

Thank you for your feedback.

Please note I will ask your Service Account Manager to make contact with you so that you can have her details on hand should you not be receiving service from our Support Team timeously, she would gladly assist you.

Should you need any other assistance you also welcome to contact me, I will share my details via email to yourself.

Kind Regards

Vanee Balli
Service Account Manager


Best regards,