Why does South Africa have to put up with Bitco?

We've been Bitco customers for around 10 years. We recently cancelled our wireless internet package due to high cost and unreliable connectivity. Two things for those thinking of joining Bitco: First, don't think that cancelling your contract (even when it has expired) will be easy. The best way to describe it is its easier dealing with Telkom than dealing with Bitco. Second, don't think the team will offer any support when you really need it. We decided to keep our Voice Services with Bitco and it has taken them more than a month to get us connected. First the send us a quote, then they change the quote. Once signed, its now a week later and we still can't use our phones.