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Corne C
1 reviews | Active since Oct 2011
28 Jul 2015, 20:30
What service?
I app**** for your services, and the 1st agent dealing with my application was absolutely useless. Someone took over my application, but no one bothers to keep me informed, update me on whether there is coverage in my area etc. hurry up and wait I guess??? How long do you take tomsort out customer queries as there seems to be no urgency in your service delivery.
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Replies (1)
BitCo's replyOfficial
29 Jul 2015, 10:53Hello cornecoertze,
Upon receiving notification of this complaint, management immediately began internal investigations.
We have seen all your correspondence and have arranged for a courtesy update email to be sent to you via your call centre liaison today.
We apologise for the experience you have had so far, as per our call centre team leader's communication with you to date, this is not our norm and we have taken all reasonable measures to correct all.
Ensuring you of our attention from this point on,
BitCo
Upon receiving notification of this complaint, management immediately began internal investigations.
We have seen all your correspondence and have arranged for a courtesy update email to be sent to you via your call centre liaison today.
We apologise for the experience you have had so far, as per our call centre team leader's communication with you to date, this is not our norm and we have taken all reasonable measures to correct all.
Ensuring you of our attention from this point on,
BitCo
Best regards,
BitCo's reply29 Jul 2015, 10:53
Official
Hello cornecoertze,
Upon receiving notification of this complaint, management immediately began internal investigations.
We have seen all your correspondence and have arranged for a courtesy update email to be sent to you via your call centre liaison today.
We apologise for the experience you have had so far, as per our call centre team leader's communication with you to date, this is not our norm and we have taken all reasonable measures to correct all.
Ensuring you of our attention from this point on,
BitCo
Upon receiving notification of this complaint, management immediately began internal investigations.
We have seen all your correspondence and have arranged for a courtesy update email to be sent to you via your call centre liaison today.
We apologise for the experience you have had so far, as per our call centre team leader's communication with you to date, this is not our norm and we have taken all reasonable measures to correct all.
Ensuring you of our attention from this point on,
BitCo
Best regards,