What an absolute waste.
Highly dissatisfied with the way Bitco has completely ditched its FTTH clients. You join Bitco, because it's Bitco. But instead, because of how "well" the company is performing, you get handed over to one of the worst providers at current. No you would not be asked first, or be able to consent beforehand, you simply get sold over, like a pawn to WebAfrica. Within a few minutes of downtime you find yourself moving from a seamless no-lag top class performance internet , into struggling to watch a simple YouTube video at 360p lol, and simple Internet tasks, a complete nightmare. The reason? Because you expected too much from "business only" Bitco.
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BitCo's replyOfficial
29 Mar 2022, 12:28Good Day
The BitCo Telecoms group of companies has made a strategic decision exit the Fibre to the Home space (FTTH). After a review of the fibre to the home business it was determined that the business was diverting resources away from BitCo’s core Business to Business operations.BitCo is a service focused organisation with stringent customer Service Level Agreements, which were being negatively impacted. BitCo will continue to focus and grow our business-to-business operations, delivering the superior products and services our customers have come to expect.In an agreement with Web Africa, the BitCo FTTH customer base has been migrated to Web Africa who will continue to provide the excellent support and services for which they are well known, to these customers.We would like to apologise for any inconvenience experienced during the migration phase and assure you that the Web Africa team are working tirelessly to improve the experience.Should you require further assistance, one of our customer service representatives will be available to assist you while working closely with Web Africa to resolve any challenges.
Kind Regards,
The BitCo Telecoms group of companies has made a strategic decision exit the Fibre to the Home space (FTTH). After a review of the fibre to the home business it was determined that the business was diverting resources away from BitCo’s core Business to Business operations.BitCo is a service focused organisation with stringent customer Service Level Agreements, which were being negatively impacted. BitCo will continue to focus and grow our business-to-business operations, delivering the superior products and services our customers have come to expect.In an agreement with Web Africa, the BitCo FTTH customer base has been migrated to Web Africa who will continue to provide the excellent support and services for which they are well known, to these customers.We would like to apologise for any inconvenience experienced during the migration phase and assure you that the Web Africa team are working tirelessly to improve the experience.Should you require further assistance, one of our customer service representatives will be available to assist you while working closely with Web Africa to resolve any challenges.
Kind Regards,
Best regards,
BitCo's reply29 Mar 2022, 12:28
Official
Good Day
The BitCo Telecoms group of companies has made a strategic decision exit the Fibre to the Home space (FTTH). After a review of the fibre to the home business it was determined that the business was diverting resources away from BitCo’s core Business to Business operations.BitCo is a service focused organisation with stringent customer Service Level Agreements, which were being negatively impacted. BitCo will continue to focus and grow our business-to-business operations, delivering the superior products and services our customers have come to expect.In an agreement with Web Africa, the BitCo FTTH customer base has been migrated to Web Africa who will continue to provide the excellent support and services for which they are well known, to these customers.We would like to apologise for any inconvenience experienced during the migration phase and assure you that the Web Africa team are working tirelessly to improve the experience.Should you require further assistance, one of our customer service representatives will be available to assist you while working closely with Web Africa to resolve any challenges.
Kind Regards,
The BitCo Telecoms group of companies has made a strategic decision exit the Fibre to the Home space (FTTH). After a review of the fibre to the home business it was determined that the business was diverting resources away from BitCo’s core Business to Business operations.BitCo is a service focused organisation with stringent customer Service Level Agreements, which were being negatively impacted. BitCo will continue to focus and grow our business-to-business operations, delivering the superior products and services our customers have come to expect.In an agreement with Web Africa, the BitCo FTTH customer base has been migrated to Web Africa who will continue to provide the excellent support and services for which they are well known, to these customers.We would like to apologise for any inconvenience experienced during the migration phase and assure you that the Web Africa team are working tirelessly to improve the experience.Should you require further assistance, one of our customer service representatives will be available to assist you while working closely with Web Africa to resolve any challenges.
Kind Regards,
Best regards,