1 reviews | Active since May 2012

08 Mar 2015, 07:31

WHAT A TERRIBLE ATTITUDE

Wow ..... what an attitude. The system was installed at my home with black cable down the middle of my white wall - looks too terrible. When I queried this I was first told that you only got the cable in black however when I pointed out this was not true, the story changed to \they only use black cable". At that point a request to then at least have the cable run down the edge and not in the middle of the wall I was told it cost me a call-out fee of R600!!!!<br> All attempts to get to someone in authority to call me have been fruitless - they just couldn't care.<br> I pointed out that I couldn't believe that they were prepared to have this bad attitude for the cost of one call-out .... the technician would in any event and in all probability be in our area for other installations.<br> <br> Will definitely be cancelling the service once my initial contract is finished. Lesson learnt - do not sign the contract until the installation is completed"""

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Replies (1)
BitCo
BitCo's reply09 Mar 2015, 09:22
Official
Hello Chunk,

Your complaint has been received and we are escalating this immediately. We will revert back to you as soon possible.

Best regards,