URGENT: Complete Lack of Service and Unacceptable 45-Day Installation Delay at Northlands Business Park

Dear BitCo Management Team,

I am writing this letter on behalf of SAT Beauty.

We moved into Northlands Business Park this past April and immediately requested internet installation from BitCo based on strong recommendations from neighboring businesses.

However, it has been over 45 days, and we are still completely without internet access. As a direct result of this unacceptable delay, our business operations have been entirely paralyzed.

We are unable to conduct day-to-day operations, communication, or essential business transactions.

What is more frustrating is the complete lack of accountability from your staff.

Nathaniel and/or Kyle have been too busy to get back to us or cared to explain the process to us since we are new customers and needed clarity. Only after continuous calling and messaging did Nathaniel agree to come visit us.

We deeply regret choosing BitCo and trusting your brand.

This severe negligence is causing our company immeasurable financial damage every single day.

We demand an immediate explanation for this delay, how Bitco intends to assist us in getting the wifi working so that we can resume our daily operations and a formal response regarding how BitCo intends to compensate us for the financial losses we have suffered.

I expect a prompt reply to this urgent matter. Sincerely,

SAT Beauty

Bongi Northlands Business Park