Unacceptable Service and Poor After-Sales Support

Do not maI am extremely unhappy with the service quality, after-sales support, and technical assistance provided by this company. It has been a frustrating experience dealing with their staff, who seem more intent on provoking and challenging customers rather than resolving issues.

Instead of helping, their behavior escalates situations to the point where you are driven to anger, only for them to drop the call when you express frustration. To make matters worse, if you call back, they refuse to answer. I tested this by calling from my landline, and they still did not pick up. However, when I used a different number, they answered immediately—this speaks volumes about their tactics.

If you ask to speak to senior management, they outright refuse to connect you. It feels like they are deliberately avoiding accountability.

Choosing this ISP was the worst decision I’ve made, and I am counting down the days until my contracts are over so I can switch to a different provider.ke use of there service.