yL
yvette L
1 reviews | Active since Nov 2012
12 Sept 2022, 15:57
Unacceptable - claim damages for infrastructure being down
1. we have had FIVE account managers in the past year due to restructure. NO hand overs were done and we find out that we have a new account manager every time when we experience a problem. RIDICULOUS
2. our company phone lines were down since Thursday 9 Sept and we are just told they are working on it. what about the damage to our sales when clients cannot reach us telephonically????
Helpful (0)
Replies (5)0
Replies (5)
BitCo's replyOfficial
12 Sept 2022, 17:21Good Day Yvette,
Thank you for your mail.
The matter has been handed over to the relevant department and your account manager has been contacted.
We do apologized for the inconvenience caused on the matter.
More information will follow.
Kind regards,
Aricia
Thank you for your mail.
The matter has been handed over to the relevant department and your account manager has been contacted.
We do apologized for the inconvenience caused on the matter.
More information will follow.
Kind regards,
Aricia
BitCo's reply12 Sept 2022, 17:21
Official
Good Day Yvette,
Thank you for your mail.
The matter has been handed over to the relevant department and your account manager has been contacted.
We do apologized for the inconvenience caused on the matter.
More information will follow.
Kind regards,
Aricia
Thank you for your mail.
The matter has been handed over to the relevant department and your account manager has been contacted.
We do apologized for the inconvenience caused on the matter.
More information will follow.
Kind regards,
Aricia
BitCo's replyOfficial
13 Sept 2022, 09:48Good Day Yvette,
I do apologize for the delay in getting more feedback to you.
We can see that the matter has been resolved and the phones are working again.
Our team will draft a credit and have it sent to your account.
Furthermore I will ask your account manager to make contact with you, in order for you to have their details handy at all times.
Kind regards,
Aricia Kirkpatrick
Service Account Manager
I do apologize for the delay in getting more feedback to you.
We can see that the matter has been resolved and the phones are working again.
Our team will draft a credit and have it sent to your account.
Furthermore I will ask your account manager to make contact with you, in order for you to have their details handy at all times.
Kind regards,
Aricia Kirkpatrick
Service Account Manager
BitCo's reply13 Sept 2022, 09:48
Official
Good Day Yvette,
I do apologize for the delay in getting more feedback to you.
We can see that the matter has been resolved and the phones are working again.
Our team will draft a credit and have it sent to your account.
Furthermore I will ask your account manager to make contact with you, in order for you to have their details handy at all times.
Kind regards,
Aricia Kirkpatrick
Service Account Manager
I do apologize for the delay in getting more feedback to you.
We can see that the matter has been resolved and the phones are working again.
Our team will draft a credit and have it sent to your account.
Furthermore I will ask your account manager to make contact with you, in order for you to have their details handy at all times.
Kind regards,
Aricia Kirkpatrick
Service Account Manager
BitCo's replyOfficial
13 Sept 2022, 09:52Good Day Yvette,
I do apologize for the delay in getting more feedback to you.
We can see that the matter has been resolved and the phones are working again.
Our team will draft a credit and have it sent to your account.
Furthermore I will ask your account manager to make contact with you, in order for you to have their details handy at all times.
Kind regards,
Aricia Kirkpatrick
Service Account Manager
I do apologize for the delay in getting more feedback to you.
We can see that the matter has been resolved and the phones are working again.
Our team will draft a credit and have it sent to your account.
Furthermore I will ask your account manager to make contact with you, in order for you to have their details handy at all times.
Kind regards,
Aricia Kirkpatrick
Service Account Manager
BitCo's reply13 Sept 2022, 09:52
Official
Good Day Yvette,
I do apologize for the delay in getting more feedback to you.
We can see that the matter has been resolved and the phones are working again.
Our team will draft a credit and have it sent to your account.
Furthermore I will ask your account manager to make contact with you, in order for you to have their details handy at all times.
Kind regards,
Aricia Kirkpatrick
Service Account Manager
I do apologize for the delay in getting more feedback to you.
We can see that the matter has been resolved and the phones are working again.
Our team will draft a credit and have it sent to your account.
Furthermore I will ask your account manager to make contact with you, in order for you to have their details handy at all times.
Kind regards,
Aricia Kirkpatrick
Service Account Manager
yL
yvette L's updateReviewer Update
13 Sept 2022, 09:56Morning Aricia - can you please provide a contact number so I can contact you to ensure we have the correct company details (as this is my personal mail and dont have an account with you on my personal mail) to which the credit has passed as I didnt receive any documentation nor seen the credit note
yL
yvette L's update13 Sept 2022, 09:56
Reviewer Update
Morning Aricia - can you please provide a contact number so I can contact you to ensure we have the correct company details (as this is my personal mail and dont have an account with you on my personal mail) to which the credit has passed as I didnt receive any documentation nor seen the credit note
BitCo's replyOfficial
13 Sept 2022, 10:16Good Day Yvette,
I will communicate with you on mail, the one that was share with Roanne at the time.
Kind regards,
Aricia Kirkpatrick
Service Account Manager
I will communicate with you on mail, the one that was share with Roanne at the time.
Kind regards,
Aricia Kirkpatrick
Service Account Manager
BitCo's reply13 Sept 2022, 10:16
Official
Good Day Yvette,
I will communicate with you on mail, the one that was share with Roanne at the time.
Kind regards,
Aricia Kirkpatrick
Service Account Manager
I will communicate with you on mail, the one that was share with Roanne at the time.
Kind regards,
Aricia Kirkpatrick
Service Account Manager