Told its my problem instead of taking accountability

I signed up from a product with Bitco in December 2021 in which I provided banking details, I then received an invoice stating that the payment is due on the 21st of December, I then called the call center and confirmed that my debit order will run off on the 31th. The debit order does not run off the right account and as a consumer I call to rectify this with the call center and I am told they cant assist me as the call center is closed and i will have to email. I then email the accounts department and here nothing back until I had to call this morning to sort it out myself. I then explain the story to the consultant which advises that they cant assist me as the they can only debit accounts once a month. I request to speak to a manager(Riaan) who in personal opinion is not fit to be a manager in customer service. He goes on to tell me that its not an issue on Bitco's side and he will only re-instate my services once payment is made. After requesting and pleading my case, Its told to me that i made send the banking details that i already sent through to them and they will debit my account, once payment is clear they will re-instate my account. As a client, It is definitely not fair dealing with a service provider that doesnt understand what is going on. I have all the correspondence to back up my story and yet it fell on deal ears. Definitely dont want to deal with Bitco and this type of service!