AP
Armand P
1 reviews | Active since Oct 2017
11 Jun 2019, 11:02
They just dont listen to their customers
I have upgraded to 1GBPS line speed, and max speed i get is not even 100mbps, they have swopped out the ONT device today claiming that it will sort the problem out. Still the same issue and now they argue that the ONT is 1GBPS capavle even after i send them pictures that it drops down to 100mbps when i connect straight to the ONT device. on top of that i'm not even getting a wi-fi network.
Helpful (0)
Replies (2)0
Replies (2)
BitCo's replyOfficial
11 Jun 2019, 11:16Good day Armand
Thank you for bringing this to our attention.
We are busy looking into the problem and investigating all avenues.
We will provide feedback as soon as possible.
Kind regards,
Morne Minnaar
Customer Service Manager
Thank you for bringing this to our attention.
We are busy looking into the problem and investigating all avenues.
We will provide feedback as soon as possible.
Kind regards,
Morne Minnaar
Customer Service Manager
BitCo's reply11 Jun 2019, 11:16
Official
Good day Armand
Thank you for bringing this to our attention.
We are busy looking into the problem and investigating all avenues.
We will provide feedback as soon as possible.
Kind regards,
Morne Minnaar
Customer Service Manager
Thank you for bringing this to our attention.
We are busy looking into the problem and investigating all avenues.
We will provide feedback as soon as possible.
Kind regards,
Morne Minnaar
Customer Service Manager
BitCo's replyOfficial
14 Jun 2019, 09:09Good day Armand
Our technician was at your premises yesterday and I believe the problem was resolved by changing your fly lead.
Please confirm if all is in order and if there is anything else we can assist with.
Kind regards,
Morne Minnaar
Customer Service Manager
Our technician was at your premises yesterday and I believe the problem was resolved by changing your fly lead.
Please confirm if all is in order and if there is anything else we can assist with.
Kind regards,
Morne Minnaar
Customer Service Manager
BitCo's reply14 Jun 2019, 09:09
Official
Good day Armand
Our technician was at your premises yesterday and I believe the problem was resolved by changing your fly lead.
Please confirm if all is in order and if there is anything else we can assist with.
Kind regards,
Morne Minnaar
Customer Service Manager
Our technician was at your premises yesterday and I believe the problem was resolved by changing your fly lead.
Please confirm if all is in order and if there is anything else we can assist with.
Kind regards,
Morne Minnaar
Customer Service Manager