EA
Edmundo A
1 reviews | Active since Oct 2020
30 Aug 2023, 08:47
Terrible systems and support.
Would certainly not recommend Bitco. Phone system has never worked properly. Internet is absolutely awful. We have wireless internet due to fibre not being available at the time. Support people try and assist but if management are not interested in keeping clients happy then the support staff cannot do much. Contract coming to an end soon, strangely no willingness to try and keep us on as a customer.
Helpful (0)
Replies (2)0
Replies (2)BitCo's replyOfficial
30 Aug 2023, 09:29Good Morning Edmundo,
Thank you for taking my call.
Please note as per our conversation our RF team in busy investigating your fault.
Your Service Account Manager will resend you the escalation process in order for us to assist you going forward.
Kind Regards
Vanee Balli
Service Account Manager
Thank you for taking my call.
Please note as per our conversation our RF team in busy investigating your fault.
Your Service Account Manager will resend you the escalation process in order for us to assist you going forward.
Kind Regards
Vanee Balli
Service Account Manager
Best regards,
BitCo's reply30 Aug 2023, 09:29
Official
Good Morning Edmundo,
Thank you for taking my call.
Please note as per our conversation our RF team in busy investigating your fault.
Your Service Account Manager will resend you the escalation process in order for us to assist you going forward.
Kind Regards
Vanee Balli
Service Account Manager
Thank you for taking my call.
Please note as per our conversation our RF team in busy investigating your fault.
Your Service Account Manager will resend you the escalation process in order for us to assist you going forward.
Kind Regards
Vanee Balli
Service Account Manager
Best regards,
EA
Edmundo A's updateReviewer Update
30 Aug 2023, 09:38Thank you for responding.
Will await your team.
Appreciate your response.
Will await your team.
Appreciate your response.
EA
Edmundo A's update30 Aug 2023, 09:38
Reviewer Update
Thank you for responding.
Will await your team.
Appreciate your response.
Will await your team.
Appreciate your response.
