EA
Edmundo A

1 reviews | Active since Oct 2020

30 Aug 2023, 08:47

Terrible systems and support.

Would certainly not recommend Bitco. Phone system has never worked properly. Internet is absolutely awful. We have wireless internet due to fibre not being available at the time. Support people try and assist but if management are not interested in keeping clients happy then the support staff cannot do much. Contract coming to an end soon, strangely no willingness to try and keep us on as a customer.

0
Replies (2)
BitCo
BitCo's reply30 Aug 2023, 09:29
Official
Good Morning Edmundo,

Thank you for taking my call.

Please note as per our conversation our RF team in busy investigating your fault.

Your Service Account Manager will resend you the escalation process in order for us to assist you going forward.

Kind Regards

Vanee Balli
Service Account Manager

Best regards,

EA
Edmundo A's update30 Aug 2023, 09:38
Reviewer Update
Thank you for responding.
Will await your team.
Appreciate your response.