BM
Busi M
1 reviews | Active since Jul 2017
01 Jun 2021, 13:27
TERRIBLE SERVICE FROM BITCO,NO HELP AT ALL!!!!
I would like to express how extremely disappointed i am in Bitco. Terrible service!!! i have been trying to cancel our service with them for close to a month now and have received no help. All im told is they will get back to me. How long does it take to work out a cancelation fee? I have been sending countless emails and no one cares to respond! When i call my call gets transferred from pillar to post with no one who can actually assist. Our account still gets debited for service we are not using!
Helpful (0)
Replies (3)0
Replies (3)
BitCo's replyOfficial
01 Jun 2021, 13:38Good Day Busi,
Thank you for bringing this to our attention.
Please allow me to investigate with the relevant department and provide feedback shortly.
kind Regards
Vanee
Thank you for bringing this to our attention.
Please allow me to investigate with the relevant department and provide feedback shortly.
kind Regards
Vanee
BitCo's reply01 Jun 2021, 13:38
Official
Good Day Busi,
Thank you for bringing this to our attention.
Please allow me to investigate with the relevant department and provide feedback shortly.
kind Regards
Vanee
Thank you for bringing this to our attention.
Please allow me to investigate with the relevant department and provide feedback shortly.
kind Regards
Vanee
BM
Busi M's updateReviewer Update
01 Jun 2021, 15:46dont you need company details to investigate?
i have been sending emails, this morning i called 5 times trying to get help, if your lines dont cut then the relevant person i need to speak to does not answer.my emails are read but no response!
i have been sending emails, this morning i called 5 times trying to get help, if your lines dont cut then the relevant person i need to speak to does not answer.my emails are read but no response!
BM
Busi M's update01 Jun 2021, 15:46
Reviewer Update
dont you need company details to investigate?
i have been sending emails, this morning i called 5 times trying to get help, if your lines dont cut then the relevant person i need to speak to does not answer.my emails are read but no response!
i have been sending emails, this morning i called 5 times trying to get help, if your lines dont cut then the relevant person i need to speak to does not answer.my emails are read but no response!
BitCo's replyOfficial
01 Jun 2021, 16:02Good Afternoon Busi,
I do apologize for the delayed response.
I have been advised that the the Accounts department has sent your the cancellation fee.
Your are still contract and the normal process has to be followed.
I will contact you to discuss this query further.
regards
Vanee
I do apologize for the delayed response.
I have been advised that the the Accounts department has sent your the cancellation fee.
Your are still contract and the normal process has to be followed.
I will contact you to discuss this query further.
regards
Vanee
BitCo's reply01 Jun 2021, 16:02
Official
Good Afternoon Busi,
I do apologize for the delayed response.
I have been advised that the the Accounts department has sent your the cancellation fee.
Your are still contract and the normal process has to be followed.
I will contact you to discuss this query further.
regards
Vanee
I do apologize for the delayed response.
I have been advised that the the Accounts department has sent your the cancellation fee.
Your are still contract and the normal process has to be followed.
I will contact you to discuss this query further.
regards
Vanee