FM
Farai M
1 reviews | Active since May 2021
18 May 2021, 14:43
Terrible service from BitCo
Phone lines constantly going down and no communication whatsoever with clients about downtime or expected time for resolution. When asked if they have a procedure for notifying their customers when phones are down the response was "you will know when people tell you they can't get through to you". Totally unacceptable!
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BitCo's replyOfficial
18 May 2021, 17:08Good day Farai,
Thank you so much for bringing this to our attention.
Please accept my sincerest apologies for the inconvenience caused.
Please note that the issue you were experiencing with the voice services was resolved and communication was provided to Thembi accordingly, in which she confirmed all is in order.
Unfortunately, we are not able to provide communication regarding isolated faults as there could be multiple factors relating to this, however, we do provide communication regarding maintenance and outages. Due to the issue experienced being isolated to you, all fault need to be logged with our Support Team for troubleshooting.
We strive in providing the best service to our clients all round, we will definitely look into a solution to better our service.
Kind regards
Thelma Oliphant
Service Account Manager
Thank you so much for bringing this to our attention.
Please accept my sincerest apologies for the inconvenience caused.
Please note that the issue you were experiencing with the voice services was resolved and communication was provided to Thembi accordingly, in which she confirmed all is in order.
Unfortunately, we are not able to provide communication regarding isolated faults as there could be multiple factors relating to this, however, we do provide communication regarding maintenance and outages. Due to the issue experienced being isolated to you, all fault need to be logged with our Support Team for troubleshooting.
We strive in providing the best service to our clients all round, we will definitely look into a solution to better our service.
Kind regards
Thelma Oliphant
Service Account Manager
Best regards,
BitCo's reply18 May 2021, 17:08
Official
Good day Farai,
Thank you so much for bringing this to our attention.
Please accept my sincerest apologies for the inconvenience caused.
Please note that the issue you were experiencing with the voice services was resolved and communication was provided to Thembi accordingly, in which she confirmed all is in order.
Unfortunately, we are not able to provide communication regarding isolated faults as there could be multiple factors relating to this, however, we do provide communication regarding maintenance and outages. Due to the issue experienced being isolated to you, all fault need to be logged with our Support Team for troubleshooting.
We strive in providing the best service to our clients all round, we will definitely look into a solution to better our service.
Kind regards
Thelma Oliphant
Service Account Manager
Thank you so much for bringing this to our attention.
Please accept my sincerest apologies for the inconvenience caused.
Please note that the issue you were experiencing with the voice services was resolved and communication was provided to Thembi accordingly, in which she confirmed all is in order.
Unfortunately, we are not able to provide communication regarding isolated faults as there could be multiple factors relating to this, however, we do provide communication regarding maintenance and outages. Due to the issue experienced being isolated to you, all fault need to be logged with our Support Team for troubleshooting.
We strive in providing the best service to our clients all round, we will definitely look into a solution to better our service.
Kind regards
Thelma Oliphant
Service Account Manager
Best regards,