SM
Selby M
1 reviews | Active since Jul 2020
04 Aug 2020, 10:29
Taking more than 4 days to provide me with PPPoE details, very bad on-boarding process.
I have been waiting for four days for my account to be activated, moving from a different ISP because of poor service, now the on-boarding process has taken me four days and counting, my line was handed over to Bitco on Friday 31st July and now its the 4th of August and still waiting. Very poor services, not sure when i will be provided with my PPPoE details. I have been sending emails everyday and keep on being told the order is being processed. I am not impressed at all. I am in a point of cancelling my order and look for another ISP.
Helpful (0)
Replies (6)0
Replies (6)
BitCo's replyOfficial
04 Aug 2020, 10:48Good day Selby
Thank you for bringing this to our attention.
We will take this up with the relevant departments and provide an update as soon as we can.
Kind regards,
Morne Minnaar
Customer Service Manager
Thank you for bringing this to our attention.
We will take this up with the relevant departments and provide an update as soon as we can.
Kind regards,
Morne Minnaar
Customer Service Manager
BitCo's reply04 Aug 2020, 10:48
Official
Good day Selby
Thank you for bringing this to our attention.
We will take this up with the relevant departments and provide an update as soon as we can.
Kind regards,
Morne Minnaar
Customer Service Manager
Thank you for bringing this to our attention.
We will take this up with the relevant departments and provide an update as soon as we can.
Kind regards,
Morne Minnaar
Customer Service Manager
BitCo's replyOfficial
04 Aug 2020, 16:57Good day Selby
Thank you for the feedback.
I do apologise for the experience you have had thus far and it has been addressed with the teams.
Please let us know should there be anything else we can assist with.
Kind regards,
Morne Minnaar
Customer Service Manager
Thank you for the feedback.
I do apologise for the experience you have had thus far and it has been addressed with the teams.
Please let us know should there be anything else we can assist with.
Kind regards,
Morne Minnaar
Customer Service Manager
BitCo's reply04 Aug 2020, 16:57
Official
Good day Selby
Thank you for the feedback.
I do apologise for the experience you have had thus far and it has been addressed with the teams.
Please let us know should there be anything else we can assist with.
Kind regards,
Morne Minnaar
Customer Service Manager
Thank you for the feedback.
I do apologise for the experience you have had thus far and it has been addressed with the teams.
Please let us know should there be anything else we can assist with.
Kind regards,
Morne Minnaar
Customer Service Manager
BitCo's replyOfficial
04 Aug 2020, 17:30Good day Selby
Thank you for taking my call.
As discussed the connection is online and I will be querying the outstanding IP and we will be in contact with you as soon as possible with the required feedback.
Kind regards,
Morne Minnaar
Customer Service Manager
Thank you for taking my call.
As discussed the connection is online and I will be querying the outstanding IP and we will be in contact with you as soon as possible with the required feedback.
Kind regards,
Morne Minnaar
Customer Service Manager
BitCo's reply04 Aug 2020, 17:30
Official
Good day Selby
Thank you for taking my call.
As discussed the connection is online and I will be querying the outstanding IP and we will be in contact with you as soon as possible with the required feedback.
Kind regards,
Morne Minnaar
Customer Service Manager
Thank you for taking my call.
As discussed the connection is online and I will be querying the outstanding IP and we will be in contact with you as soon as possible with the required feedback.
Kind regards,
Morne Minnaar
Customer Service Manager
BitCo's replyOfficial
04 Aug 2020, 23:11Good Evening Selby
As per the email sent to you earlier tonight, the IP has been provided and you confirmed all is in good working order.
Once again apologies for the delay in getting this resolved.
Kind regards,
Morne Minnaar
Customer Service Manager
As per the email sent to you earlier tonight, the IP has been provided and you confirmed all is in good working order.
Once again apologies for the delay in getting this resolved.
Kind regards,
Morne Minnaar
Customer Service Manager
BitCo's reply04 Aug 2020, 23:11
Official
Good Evening Selby
As per the email sent to you earlier tonight, the IP has been provided and you confirmed all is in good working order.
Once again apologies for the delay in getting this resolved.
Kind regards,
Morne Minnaar
Customer Service Manager
As per the email sent to you earlier tonight, the IP has been provided and you confirmed all is in good working order.
Once again apologies for the delay in getting this resolved.
Kind regards,
Morne Minnaar
Customer Service Manager
SM
Selby M's updateReviewer Update
05 Aug 2020, 10:16After the intervention of Morne (Customer Service Manager) my issue was resolved same day. My line is active, also got my static IP address, i couldn't be any happier.
Thank you so much Bitco team for sorting me out, looking forward to better service from my previous ISP.
I can only hope that my on-boarding issues saves as a learning opportunity for your team.
Regards
Thank you so much Bitco team for sorting me out, looking forward to better service from my previous ISP.
I can only hope that my on-boarding issues saves as a learning opportunity for your team.
Regards
SM
Selby M's update05 Aug 2020, 10:16
Reviewer Update
After the intervention of Morne (Customer Service Manager) my issue was resolved same day. My line is active, also got my static IP address, i couldn't be any happier.
Thank you so much Bitco team for sorting me out, looking forward to better service from my previous ISP.
I can only hope that my on-boarding issues saves as a learning opportunity for your team.
Regards
Thank you so much Bitco team for sorting me out, looking forward to better service from my previous ISP.
I can only hope that my on-boarding issues saves as a learning opportunity for your team.
Regards
BitCo's replyOfficial
05 Aug 2020, 11:38Good Day Selby,
Thank you for the compliment received. The message will be sent to the relevant teams.
Regards
Vanee
Thank you for the compliment received. The message will be sent to the relevant teams.
Regards
Vanee
BitCo's reply05 Aug 2020, 11:38
Official
Good Day Selby,
Thank you for the compliment received. The message will be sent to the relevant teams.
Regards
Vanee
Thank you for the compliment received. The message will be sent to the relevant teams.
Regards
Vanee