1 reviews | Active since Jul 2023
Stay far away.
The worst and MOST EXPENSIVE company to deal with, your services especially VoIP and Hosted pbx services is way over priced relating to other providers in the market, R1700+ for 2 extentions over two months.
I notified you over email to close my account, you do not want to comply, because you cant close accounts and accept notice with accounts having outstanding balances, yet i want a final bill as requested so i can pay you by EFT, i refuse to do it in any other fashion (bullying clients, resellers & wholesers)
I quote email from Clarissa on 4 April 2025 "Kindly note no cancellation will be processed with a outstanding balance on your account."
Market research for the same services let me to conclusion that you are atleast 3 x more expensive with services than oter providers to to consumer, where I am a "Wholesale Reseller", your pricing to resellers/wholesalers are more expensive than retail to consumers compared to other providers of the same services and this you call wholesale. I feel sorry for your direct clients who must then seem to pay even more rediculous prices for these services.
Close my account as requested and send me the final invoice, credit the invoices which you issued AFTER i gave you notice via email last month already.
I stoped using your services, I gave you notice, yet you still invoice me and try to debit my account. Your arrogance is unbeleivable.
To other BitCo resellers and "wholsalers" open your eyes, I promise you there are better service at much better rates out there.
Thank you for bringing the above to our attention.
Please allow me to investigate with the relevant departments and provide you with an update in the morning.
I do apologize for any inconvenience caused.
Kind Regards
Vanee Balli
Service Account Manager
Thank you for bringing the above to our attention.
Please allow me to investigate with the relevant departments and provide you with an update in the morning.
I do apologize for any inconvenience caused.
Kind Regards
Vanee Balli
Service Account Manager
Please can we set up a Teams Meeting just to go through your account and see how I can assist with your problem.
Kindly note I have sent you an email with the breakdown and your signed quotes please refer to them and reply on my email. Kind Regards Vanee Balli
Service Account Manager
Please can we set up a Teams Meeting just to go through your account and see how I can assist with your problem.
Kindly note I have sent you an email with the breakdown and your signed quotes please refer to them and reply on my email. Kind Regards Vanee Balli
Service Account Manager
I have rep**** to your email, yet again I urge you to check the mentioned agreed quotes and then explain to me how you get to those amounts you claim to be due. Furthermore, R200 excluding VAT for debit order rejection fee, kindly demonstrate to me which service provider you use for debit orders and demonstrate to me R200 excluding VAT for those charges, because that is non-existent from the service providers I approached.
There is NO WAY that I am paying you R200 excl VAT for these fees, it is a blatant *******. The main reason why your debit order did not go through is because you tried to debit the incorrect amounts in the first place.
Awaiting your response to my email in anticipation because I want to refer your invoices and statements to ICASA for better review. You are *********** your clients and your services are the MOST expensive in the industry. Your so called “wholesale” pricing is much more expensive than your competition in the industry to the end user (retail), you are riding the gravy train under the wings of corporate communications, I feel very sorry for your clients paying these hefty fees for voice services that are at least 50% cheaper at your competition.
But this will be cleared up, that I can assure you.
Thank you
I have rep**** to your email, yet again I urge you to check the mentioned agreed quotes and then explain to me how you get to those amounts you claim to be due. Furthermore, R200 excluding VAT for debit order rejection fee, kindly demonstrate to me which service provider you use for debit orders and demonstrate to me R200 excluding VAT for those charges, because that is non-existent from the service providers I approached.
There is NO WAY that I am paying you R200 excl VAT for these fees, it is a blatant *******. The main reason why your debit order did not go through is because you tried to debit the incorrect amounts in the first place.
Awaiting your response to my email in anticipation because I want to refer your invoices and statements to ICASA for better review. You are *********** your clients and your services are the MOST expensive in the industry. Your so called “wholesale” pricing is much more expensive than your competition in the industry to the end user (retail), you are riding the gravy train under the wings of corporate communications, I feel very sorry for your clients paying these hefty fees for voice services that are at least 50% cheaper at your competition.
But this will be cleared up, that I can assure you.
Thank you