1 reviews | Active since Oct 2019
STAY AWAY FROM BITCO! Zero customer service! Zero internet!
I only give BitCo one star because it is not possible to give them ZERO!
After 5 years of wonderful service, something has gone terribly wrong!
For the last 3 months, we have had little to no internet. I have repeatedly logged tickets, only to have them closed (without my consent) before the problem is resolved. I have been waiting for one of the customer service representatives to call me back for TWO WEEKS! In those two weeks, I have tried to call daily. I am either not able to get through or my call is terminated before I actually get to talk to someone.
When we do have internet it is unbearably slow. We are lucky if we get 1MB download speeds on our 5MB line.
Three weeks ago I asked to speak to someone to cancel our account. After I was put through to the FIFTH person I just hung up.
I run an internet-based business from home and this has been disastrous for business. And I have spent a fortune on data.
I refuse to pay for a service that I am not getting. In addition, when we initially signed our contract it contained a clause that stated that if they were down for a certain period we would be reimbursed. This, of course, has never happened!
Perhaps I'll get a response when I simply cancel the debit order!
STAY AWAY FROM BITCO! It is clear that they no longer care about home users.
Thank you for bringing this to our attention. I do apologise for the experience you have had.
Please allow me to investigate all avenues of this and we will be in contact as soon as possible with the way forward.
Kind regards,
Morne Minnaar
Customer Service Manager
Thank you for bringing this to our attention. I do apologise for the experience you have had.
Please allow me to investigate all avenues of this and we will be in contact as soon as possible with the way forward.
Kind regards,
Morne Minnaar
Customer Service Manager
My apologies for the delay in getting back to you.
I have done some investigation on the connection and I have found the following.
Over the last three months the connection has been running stable, with minimal packet loss. We can also see that over the last three months the connection has reached its full speeds of 5Mbps more often than not. From what I can see that link is running stable and produce the speed that was agreed on. Please keep in mind that when testing the line and it is running at almost the full speeds, the tests will not show that full speeds, but rather only what is remaining.
Please keep in mind that this is only a 5Mbps line and it is not a business connection. We recommend that for a business, a minimum of 10 to 20Mbps is required.
We are more than willing to upgrade your connection for a week so that you can test and see if that will be more suited to your current needs. Please let me know should you want us to continue with this temporary upgrade.
My apologies for the experience you have had and we look forward to assisting in the way forward.
Kind regards,
Morne Minnaar
Customer Service Manager
My apologies for the delay in getting back to you.
I have done some investigation on the connection and I have found the following.
Over the last three months the connection has been running stable, with minimal packet loss. We can also see that over the last three months the connection has reached its full speeds of 5Mbps more often than not. From what I can see that link is running stable and produce the speed that was agreed on. Please keep in mind that when testing the line and it is running at almost the full speeds, the tests will not show that full speeds, but rather only what is remaining.
Please keep in mind that this is only a 5Mbps line and it is not a business connection. We recommend that for a business, a minimum of 10 to 20Mbps is required.
We are more than willing to upgrade your connection for a week so that you can test and see if that will be more suited to your current needs. Please let me know should you want us to continue with this temporary upgrade.
My apologies for the experience you have had and we look forward to assisting in the way forward.
Kind regards,
Morne Minnaar
Customer Service Manager
The RF team did some investigation on the connection over the weekend and they did find that the packet loss increased. The made an adjustment to the connection and there is no packet loss.
Please may we ask that you test the connection and let us know.
Kind regards,
Morne Minnaar
Customer Service Manager
The RF team did some investigation on the connection over the weekend and they did find that the packet loss increased. The made an adjustment to the connection and there is no packet loss.
Please may we ask that you test the connection and let us know.
Kind regards,
Morne Minnaar
Customer Service Manager