YD
Yazeed D
1 reviews | Active since Jul 2019
15 Jul 2019, 17:50
Stay away from bitco!
Had my fibre point installed a week ago by vumatel, i then recieved an email from bitco accounts that my order is being processed and the whole process should take about 48 hours. After 3 days no response from bitco about my router order so i phoned the accounts department and they put me through to a guy called kyle and he says he hasnt received any router request for me yet and that i should use my existing router so long.... week later my interents not working and i contacted the support , they only have one engineer working (bad) name mdu he says he will call me back and im still waiting. People stay away as this is another telkom in the making. Bad customer service bad support. And yes im still waiting for my router to arrive. Im cancelling my service come end of the month.
Helpful (0)
Replies (5)0
Replies (5)
BitCo's replyOfficial
15 Jul 2019, 18:15Good day
Thank you for bringing this to our attention, I assure you that this is not the way we do business.
Please allow us to investigate and we will make sure to get this resolved as soon as possible.
Kind regards,
Morne Minnaar
Customer Service Manager
Thank you for bringing this to our attention, I assure you that this is not the way we do business.
Please allow us to investigate and we will make sure to get this resolved as soon as possible.
Kind regards,
Morne Minnaar
Customer Service Manager
BitCo's reply15 Jul 2019, 18:15
Official
Good day
Thank you for bringing this to our attention, I assure you that this is not the way we do business.
Please allow us to investigate and we will make sure to get this resolved as soon as possible.
Kind regards,
Morne Minnaar
Customer Service Manager
Thank you for bringing this to our attention, I assure you that this is not the way we do business.
Please allow us to investigate and we will make sure to get this resolved as soon as possible.
Kind regards,
Morne Minnaar
Customer Service Manager
BitCo's replyOfficial
17 Jul 2019, 16:38Good day Yazeed
My apologies for the delay in providing feedback.
I have discussed the situation with our FTTH manager and I understand that Greg has been in contact with you regarding the installation of the router. There was a delay on our side and it should have been communicated to you.
We have also addressed the situation internally and we are looking to streamline the process. The router has been handover to the couriers to deliver to you.
We honestly do apologise for the inconvenience caused.
Kind regards,
Morne Minnaar
Customer Service Manager
My apologies for the delay in providing feedback.
I have discussed the situation with our FTTH manager and I understand that Greg has been in contact with you regarding the installation of the router. There was a delay on our side and it should have been communicated to you.
We have also addressed the situation internally and we are looking to streamline the process. The router has been handover to the couriers to deliver to you.
We honestly do apologise for the inconvenience caused.
Kind regards,
Morne Minnaar
Customer Service Manager
BitCo's reply17 Jul 2019, 16:38
Official
Good day Yazeed
My apologies for the delay in providing feedback.
I have discussed the situation with our FTTH manager and I understand that Greg has been in contact with you regarding the installation of the router. There was a delay on our side and it should have been communicated to you.
We have also addressed the situation internally and we are looking to streamline the process. The router has been handover to the couriers to deliver to you.
We honestly do apologise for the inconvenience caused.
Kind regards,
Morne Minnaar
Customer Service Manager
My apologies for the delay in providing feedback.
I have discussed the situation with our FTTH manager and I understand that Greg has been in contact with you regarding the installation of the router. There was a delay on our side and it should have been communicated to you.
We have also addressed the situation internally and we are looking to streamline the process. The router has been handover to the couriers to deliver to you.
We honestly do apologise for the inconvenience caused.
Kind regards,
Morne Minnaar
Customer Service Manager
YD
Yazeed D's updateReviewer Update
18 Jul 2019, 10:17Thank you Morne!
Ill be receiving my router today
Big thanks to Mdu for assisting me with my internet access. great service!
Ill be receiving my router today
Big thanks to Mdu for assisting me with my internet access. great service!
YD
Yazeed D's update18 Jul 2019, 10:17
Reviewer Update
Thank you Morne!
Ill be receiving my router today
Big thanks to Mdu for assisting me with my internet access. great service!
Ill be receiving my router today
Big thanks to Mdu for assisting me with my internet access. great service!
YD
Yazeed D's updateReviewer Update
02 Aug 2019, 13:31so after getting my router a week later, i had issues where i couldn't browse to netflix or showmax everything else was fine. i have since canceled my service with Bitco and moved to another ISP. The support from Bitco support was non existent or not up to standard in terms of debugging an issue, all they said was they don't block Netflix or Showmax and there are no faults on the line. Well i switched ISP's and no issues :-) everything is working 100%. good luck all and good bye
YD
Yazeed D's update02 Aug 2019, 13:31
Reviewer Update
so after getting my router a week later, i had issues where i couldn't browse to netflix or showmax everything else was fine. i have since canceled my service with Bitco and moved to another ISP. The support from Bitco support was non existent or not up to standard in terms of debugging an issue, all they said was they don't block Netflix or Showmax and there are no faults on the line. Well i switched ISP's and no issues :-) everything is working 100%. good luck all and good bye
BitCo's replyOfficial
02 Aug 2019, 16:45Good day Yazeed.
Please accept our sincere apology for the experience you have had.
This is not the sort of service we stive to provide and we will make sure to address with the team and and management.
We ill endevour to improve our service and can only hope to provide you with a better experience in the future.
Kind regards,
Morne Minnaar
Customer Service Manager
Please accept our sincere apology for the experience you have had.
This is not the sort of service we stive to provide and we will make sure to address with the team and and management.
We ill endevour to improve our service and can only hope to provide you with a better experience in the future.
Kind regards,
Morne Minnaar
Customer Service Manager
BitCo's reply02 Aug 2019, 16:45
Official
Good day Yazeed.
Please accept our sincere apology for the experience you have had.
This is not the sort of service we stive to provide and we will make sure to address with the team and and management.
We ill endevour to improve our service and can only hope to provide you with a better experience in the future.
Kind regards,
Morne Minnaar
Customer Service Manager
Please accept our sincere apology for the experience you have had.
This is not the sort of service we stive to provide and we will make sure to address with the team and and management.
We ill endevour to improve our service and can only hope to provide you with a better experience in the future.
Kind regards,
Morne Minnaar
Customer Service Manager