speechless

Bitco fiber delivers the speeds they promise But the service and accounts department are a joke

I logged a call with Vumatel because the fiber cable had broken and was lying on the floor

After explaining to Tatenda (who claimed she was the head technician on duty ) for twenty minutes that that was the problem and she kept on insisting that it must be something else and forcing me to go through a laborious fact finding mission she eventually gets the idea that the cable is the problem

She then says I must connect directly to the INT from Vumatel to see if it works which of course it doesn’t ( I ask her if she’s the head technician again) again she lies and says yes and then it obviously doesn’t connect

Anyway the way I know that this lady was defiantly not the senior tech on duty is cause I can hear the guy in the back round telling her what to say REALLY ? REALLY IS THIS THE SUPPORT I get

So earlier on in this conversation I had explained that I had logged a call with Vumatel and that she must maybe follow up with them but yup as you going to guess nope she adamant ( but it’s because she’s the head technician)

Guess what after 30 minutes of waisting my time and making me out to be stupid she says please hold

To come back and tel me I HAVE NOW LOGGED A CALL WITH VUMATEL as if she has just parted the Red Sea

Lady I did this two hours ago ( why did you not call Vumatel and maybe follow up on my two hours ago call that was logged and asked them if there is any possibility of helping me as soon as possible)

Any way I asked what time she would call me back and was told In half an hour

I’m willing to bet top dollar I won’t be getting any call back

Guess I’ll be calling Vumatel and be doing Bitcos work for them I’ve been typing a good 20 mins so let’s see

As far as the accounts Dept goes There’s not enough data on Vodacom’s network to explain the problem

I had to run after them from the 20 of December to see if they got my early payment

And just by the way still no invoice to day you paid

I had to phone and speak to them at the office Monday when o was told (oh ya weve seen tour emails but if you haven’t been cut off don’t stress) so if I paid and it ended up in some one else’s account and I got cut off I’d have to then call and beg them to find the money please switch me on etc etc etc like I said not enough data on Vodacom’s network I’ll check in in 10 minutes and let you all know if Tatenda bothered calling me back