AV
Andre V

1 reviews | Active since Apr 2017

10 Apr 2017, 16:42

Service

<p>I bought a VOIP System wit online PBX to expand my company communication. I have some issues and questions but cannot reach the salesman Reece or the Project Manager Merlyn - I left several messages but they never call back the past 4 weeks.</p> <p>I feel that if you pay R90000 for your system and signed a monthly aggreement, you should get service. Their Call Centre people is great but theyt are not allowed to give selnumbers of management. </p> <p>I am now so frustrated that I would rather give everything back because I did not even get 10% of what was promised.</p> <p>So I need explainations from top management and want to know what they are going to do about this.</p> <p>If you charge money for service - you better deliver or close down your company.</p> <p> </p>

0
Replies (6)
BitCo
BitCo's reply10 Apr 2017, 17:28
Official

Hi Andre,

Apologies for the service, I am Jarryd Chatz the CEO of BitCo. I am currently out of the country at this time, but i will get one of my Directors to respond to this hello peter complaint as well as contact you directly.

I assure you that we will do a full investigation and provide you with feedback and a resolution.

BitCo
BitCo's reply10 Apr 2017, 17:28
Official

Hi Andre,

Apologies for the service, I am Jarryd Chatz the CEO of BitCo. I am currently out of the country at this time, but i will get one of my Directors to respond to this hello peter complaint as well as contact you directly.

I assure you that we will do a full investigation and provide you with feedback and a resolution.

BitCo
BitCo's reply10 Apr 2017, 17:28
Official

Hi Andre,

Apologies for the service, I am Jarryd Chatz the CEO of BitCo. I am currently out of the country at this time, but i will get one of my Directors to respond to this hello peter complaint as well as contact you directly.

I assure you that we will do a full investigation and provide you with feedback and a resolution.

BitCo
BitCo's reply11 Apr 2017, 17:14
Official

Hi Andre,

We have been informed that our technical and projects team have been in contact with you today.

We have received an update that four of the five technical queries have been resolved. We are timeously working to resolve the outstanding query.

Furthermore, we can confirm that our Senior Developer is working on the integration request and you will receive an update tomorrow.

Regards

BitCo Management

BitCo
BitCo's reply11 Apr 2017, 17:14
Official

Hi Andre,

We have been informed that our technical and projects team have been in contact with you today.

We have received an update that four of the five technical queries have been resolved. We are timeously working to resolve the outstanding query.

Furthermore, we can confirm that our Senior Developer is working on the integration request and you will receive an update tomorrow.

Regards

BitCo Management

BitCo
BitCo's reply11 Apr 2017, 17:14
Official

Hi Andre,

We have been informed that our technical and projects team have been in contact with you today.

We have received an update that four of the five technical queries have been resolved. We are timeously working to resolve the outstanding query.

Furthermore, we can confirm that our Senior Developer is working on the integration request and you will receive an update tomorrow.

Regards,

BitCo Management