ZM
Zell M
1 reviews | Active since Feb 2021
20 Jan 2023, 08:37
Run far away! This company is the worst save yourself the trouble
I do not recommend this company to anyone. We are more down than up. Then I get blamed for their fiber breaks and downtime credits will not be allocated. I have email proof of the fiber breaks yet its listed as the clients faults. The customer service is even worse. Stay away!
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Replies (3)0
Replies (3)
BitCo's replyOfficial
20 Jan 2023, 15:28Good Afternoon Mari,
Thank you for bringing this to our attention.
Please note as per our Subscriber Terms and Conditions, all credit requests need to be sent to our Accounts Department including the ticket reference number, however, as discussed this morning we have requested these on your behalf.
The credits for December have already been requested as discussed this morning.
Your January credits will be requested on 01/02
We do apologize for any inconvenience caused.
Kind Regards
Vanee Balli
Service Account Manager
Thank you for bringing this to our attention.
Please note as per our Subscriber Terms and Conditions, all credit requests need to be sent to our Accounts Department including the ticket reference number, however, as discussed this morning we have requested these on your behalf.
The credits for December have already been requested as discussed this morning.
Your January credits will be requested on 01/02
We do apologize for any inconvenience caused.
Kind Regards
Vanee Balli
Service Account Manager
BitCo's reply20 Jan 2023, 15:28
Official
Good Afternoon Mari,
Thank you for bringing this to our attention.
Please note as per our Subscriber Terms and Conditions, all credit requests need to be sent to our Accounts Department including the ticket reference number, however, as discussed this morning we have requested these on your behalf.
The credits for December have already been requested as discussed this morning.
Your January credits will be requested on 01/02
We do apologize for any inconvenience caused.
Kind Regards
Vanee Balli
Service Account Manager
Thank you for bringing this to our attention.
Please note as per our Subscriber Terms and Conditions, all credit requests need to be sent to our Accounts Department including the ticket reference number, however, as discussed this morning we have requested these on your behalf.
The credits for December have already been requested as discussed this morning.
Your January credits will be requested on 01/02
We do apologize for any inconvenience caused.
Kind Regards
Vanee Balli
Service Account Manager
ZM
Zell M's updateReviewer Update
23 Jan 2023, 06:22This is why I prefer communication through email because what you write here contradicts what I was told over the phone. This was also the first time credits were even mentioned.
ZM
Zell M's update23 Jan 2023, 06:22
Reviewer Update
This is why I prefer communication through email because what you write here contradicts what I was told over the phone. This was also the first time credits were even mentioned.
BitCo's replyOfficial
23 Jan 2023, 08:35Good Morning Mari,
Thank you for your response.
Thank you for your response.
We are happy that you understand how credits are passed and your credits from Nov and Dec have been requested and you will be updated as soon as they are done.
We apologize that it was not clear on the phone, in writing is best.
Kind Regards
Vanee Balli
Service Account Manager
BitCo's reply23 Jan 2023, 08:35
Official
Good Morning Mari,
Thank you for your response.
Thank you for your response.
We are happy that you understand how credits are passed and your credits from Nov and Dec have been requested and you will be updated as soon as they are done.
We apologize that it was not clear on the phone, in writing is best.
Kind Regards
Vanee Balli
Service Account Manager