LL
Leilani L
1 reviews | Active since Nov 2020
01 Nov 2020, 04:32
Real bad service
For a big communications company are you giving a real bad service. Since we signed the contract have we experienced bad service from them. They dont communicate if there is a problem with the wifi. On the website it shows 24/7 services but when you phone the call centre to find out why the wifi is off then the machine says 'you have reach us outside our working hours'? We pay alot of money to use the wifi but get ****ty service from them and getting worse every month.
Helpful (0)
Replies (3)0
Replies (3)
BitCo's replyOfficial
01 Nov 2020, 08:35Good morning Leilani,
Thank you for bringing your concern to our attention.
We attempted calling you, however, were unable to reach you.
When calling our main number, you will be required to listen to the full automated response and press the relevant option in order to be assisted.
Our Support Team are attending to the ticket logged and we will attempt calling you again later this morning.
Kind regards,
Jessica Schluter
Customer Service Managar
Thank you for bringing your concern to our attention.
We attempted calling you, however, were unable to reach you.
When calling our main number, you will be required to listen to the full automated response and press the relevant option in order to be assisted.
Our Support Team are attending to the ticket logged and we will attempt calling you again later this morning.
Kind regards,
Jessica Schluter
Customer Service Managar
BitCo's reply01 Nov 2020, 08:35
Official
Good morning Leilani,
Thank you for bringing your concern to our attention.
We attempted calling you, however, were unable to reach you.
When calling our main number, you will be required to listen to the full automated response and press the relevant option in order to be assisted.
Our Support Team are attending to the ticket logged and we will attempt calling you again later this morning.
Kind regards,
Jessica Schluter
Customer Service Managar
Thank you for bringing your concern to our attention.
We attempted calling you, however, were unable to reach you.
When calling our main number, you will be required to listen to the full automated response and press the relevant option in order to be assisted.
Our Support Team are attending to the ticket logged and we will attempt calling you again later this morning.
Kind regards,
Jessica Schluter
Customer Service Managar
BitCo's replyOfficial
02 Nov 2020, 15:12Good day Leilani,
Further to our discussion this morning, I believe the service is now stable.
Please confirm that all is in order on your side?
Kind regards,
Jessica Schluter
Customer Service Manager
Further to our discussion this morning, I believe the service is now stable.
Please confirm that all is in order on your side?
Kind regards,
Jessica Schluter
Customer Service Manager
BitCo's reply02 Nov 2020, 15:12
Official
Good day Leilani,
Further to our discussion this morning, I believe the service is now stable.
Please confirm that all is in order on your side?
Kind regards,
Jessica Schluter
Customer Service Manager
Further to our discussion this morning, I believe the service is now stable.
Please confirm that all is in order on your side?
Kind regards,
Jessica Schluter
Customer Service Manager
BitCo's replyOfficial
05 Nov 2020, 15:17Good afternoon Leilani,
Thank you for taking my call.
As discussed all is in working order.
We will follow up again next week.
Kind regards,
Jessica Schluter
Customer Service Manager
Thank you for taking my call.
As discussed all is in working order.
We will follow up again next week.
Kind regards,
Jessica Schluter
Customer Service Manager
BitCo's reply05 Nov 2020, 15:17
Official
Good afternoon Leilani,
Thank you for taking my call.
As discussed all is in working order.
We will follow up again next week.
Kind regards,
Jessica Schluter
Customer Service Manager
Thank you for taking my call.
As discussed all is in working order.
We will follow up again next week.
Kind regards,
Jessica Schluter
Customer Service Manager