AP
Armand P
1 reviews | Active since Oct 2017
22 Aug 2019, 16:47
****py 1GBPS line
I upgraded to a 1GBPS line as i need the bandwith. As a support technician that sometimes have to update up to 5 PC,s simultaneously it is needed. Since i upgraded to this line its been continually degrading to the point that I only get 60% effiency. At this point i am looking to downgrade my line again. Not to mention the fact that i play competively online and have already dropped three divisions due to high latency.
Helpful (0)
Replies (2)0
Replies (2)
BitCo's replyOfficial
23 Aug 2019, 07:03Good day Armand
Thank you for bringing this to our attention.
Please allow us to invetigate all avenues of this and we will provide feedback as soon as possible.
Kind regards,
Morne Minnaar
Customer Service Manager
Thank you for bringing this to our attention.
Please allow us to invetigate all avenues of this and we will provide feedback as soon as possible.
Kind regards,
Morne Minnaar
Customer Service Manager
Best regards,
BitCo's reply23 Aug 2019, 07:03
Official
Good day Armand
Thank you for bringing this to our attention.
Please allow us to invetigate all avenues of this and we will provide feedback as soon as possible.
Kind regards,
Morne Minnaar
Customer Service Manager
Thank you for bringing this to our attention.
Please allow us to invetigate all avenues of this and we will provide feedback as soon as possible.
Kind regards,
Morne Minnaar
Customer Service Manager
Best regards,
BitCo's replyOfficial
23 Aug 2019, 08:15Good day Armand
Our apologies for the experience you have had thus far.
I could not find any correspondence where the fault has been brought to our attention via our support desk. For us to assist and resolve any problems, we need to be made aware. I have opened a ticket for this with our support team to assist and they will be in contact with you. Please be advised that we do not commit to the line speed as this is a broadband service, however we will make sure to investigate and assist wherever we can.
Kind regards,
Morne Minnaar
Customer Service Manager
Our apologies for the experience you have had thus far.
I could not find any correspondence where the fault has been brought to our attention via our support desk. For us to assist and resolve any problems, we need to be made aware. I have opened a ticket for this with our support team to assist and they will be in contact with you. Please be advised that we do not commit to the line speed as this is a broadband service, however we will make sure to investigate and assist wherever we can.
Kind regards,
Morne Minnaar
Customer Service Manager
Best regards,
BitCo's reply23 Aug 2019, 08:15
Official
Good day Armand
Our apologies for the experience you have had thus far.
I could not find any correspondence where the fault has been brought to our attention via our support desk. For us to assist and resolve any problems, we need to be made aware. I have opened a ticket for this with our support team to assist and they will be in contact with you. Please be advised that we do not commit to the line speed as this is a broadband service, however we will make sure to investigate and assist wherever we can.
Kind regards,
Morne Minnaar
Customer Service Manager
Our apologies for the experience you have had thus far.
I could not find any correspondence where the fault has been brought to our attention via our support desk. For us to assist and resolve any problems, we need to be made aware. I have opened a ticket for this with our support team to assist and they will be in contact with you. Please be advised that we do not commit to the line speed as this is a broadband service, however we will make sure to investigate and assist wherever we can.
Kind regards,
Morne Minnaar
Customer Service Manager
Best regards,