MB
Mynderd B
1 reviews | Active since Nov 2011
07 Apr 2021, 00:30
Poor voice quality = Poor customer service
Scroll down to my post of 19 October 2020.... it's still ongoing and UNRESOLVED!!!!
Helpful (0)
Replies (2)0
Replies (2)
BitCo's replyOfficial
07 Apr 2021, 07:36Good Morning Mynderd,
I do apologize for the service you have received.
Please note that our Voice team is busy looking into resolving your problems. I will provide you with feedback shortly.
kind Regards
Vanee
I do apologize for the service you have received.
Please note that our Voice team is busy looking into resolving your problems. I will provide you with feedback shortly.
kind Regards
Vanee
BitCo's reply07 Apr 2021, 07:36
Official
Good Morning Mynderd,
I do apologize for the service you have received.
Please note that our Voice team is busy looking into resolving your problems. I will provide you with feedback shortly.
kind Regards
Vanee
I do apologize for the service you have received.
Please note that our Voice team is busy looking into resolving your problems. I will provide you with feedback shortly.
kind Regards
Vanee
BitCo's replyOfficial
07 Apr 2021, 12:17Good Day Mynderd,
Thank you for returning my call.
As discussed, you have 2 lines with incoming calls and 6 extensions you only require 1 line to ring and not both at the same time.
Please note that this was referred to head of voice to see if there is a work around, as this is not a standard setup.
Please allow us time to find a permanent resolution to this problem.
Please note if you are experiencing any issues please log a ticket in order for our Support team to assist you. We have an escalation matrix, which was previously sent to you and we encourage you to use this or contact your Service Account Manager for further assistance.
Kind Regards
Vanee
Thank you for returning my call.
As discussed, you have 2 lines with incoming calls and 6 extensions you only require 1 line to ring and not both at the same time.
Please note that this was referred to head of voice to see if there is a work around, as this is not a standard setup.
Please allow us time to find a permanent resolution to this problem.
Please note if you are experiencing any issues please log a ticket in order for our Support team to assist you. We have an escalation matrix, which was previously sent to you and we encourage you to use this or contact your Service Account Manager for further assistance.
Kind Regards
Vanee
BitCo's reply07 Apr 2021, 12:17
Official
Good Day Mynderd,
Thank you for returning my call.
As discussed, you have 2 lines with incoming calls and 6 extensions you only require 1 line to ring and not both at the same time.
Please note that this was referred to head of voice to see if there is a work around, as this is not a standard setup.
Please allow us time to find a permanent resolution to this problem.
Please note if you are experiencing any issues please log a ticket in order for our Support team to assist you. We have an escalation matrix, which was previously sent to you and we encourage you to use this or contact your Service Account Manager for further assistance.
Kind Regards
Vanee
Thank you for returning my call.
As discussed, you have 2 lines with incoming calls and 6 extensions you only require 1 line to ring and not both at the same time.
Please note that this was referred to head of voice to see if there is a work around, as this is not a standard setup.
Please allow us time to find a permanent resolution to this problem.
Please note if you are experiencing any issues please log a ticket in order for our Support team to assist you. We have an escalation matrix, which was previously sent to you and we encourage you to use this or contact your Service Account Manager for further assistance.
Kind Regards
Vanee