EG
Earl G

1 reviews | Active since Oct 2020

20 Oct 2020, 16:54

Poor service from Bitco and their CEO

Bitco Telecom has been one of the worse telecommunication organization to deal with. I have an account with them for about 1 one. I asked to transfer the account to a new address which was not possible which is understandable for their reason. I was ask to apply for a new line which I did and I paid for it as well. 25 days later and nothing after numerous of calls and emails.

The sad part is that the CEO, Mr. Jarryd Chatz was cc in two mails and still nothing. He, nor any of his managers made the effort to get hold of me, nor did anyone do anything to resolve the problem.

0
Replies (2)
BitCo
BitCo's reply20 Oct 2020, 17:17
Official
Good Evening Mr. Glennistor, 

Please allow me to investigate with the relevant department and provide feedback shortly.

I do apologize for the inconvenience caused.

Kind Regards

Vanee Balli
Customer Service Account Manager
BitCo
BitCo's reply21 Oct 2020, 11:48
Official
Good Day Mr. Glennistor,

Thank you for taking my call this morning.

As discussed our Upstream Provider was on site this morning, I will do a follow up with you at 14h00 to confirm that the connection is active.

Kind Regards


Vanee Balli
Customer Service Account Manager