1 reviews | Active since Apr 2018
Poor service delivery/account response time
Poor service delivery.
After promising to call me back 48hours ago no one has called me.
The accounts department has a poor business model where you invoice the customer twice in the same month when they are onboarded as a customer. I was not aware of the the double debit order charge in the first month because you guys charge in advance. Now i need over 5500 rand in my account to ensure the debit order goes. Why would you not just provide one statement in November at initiation so that i could have planned for the massive upfront charge. Looking forward to cancelling with you guys in the near future.
I had a horrible experience in switching my fibre to you guys and now this.
You guys under estimate the power of a good customer experience and the power of word of month advertising.
Please allow me to investigate internally.
I will need to liaise with our Accounts Department and Project Team accordingly.
Further feedback will be provided first thing in the morning.
Kind regards,
Jessica Schluter
Customer Service Manager
Please allow me to investigate internally.
I will need to liaise with our Accounts Department and Project Team accordingly.
Further feedback will be provided first thing in the morning.
Kind regards,
Jessica Schluter
Customer Service Manager
Thank you for taking the time to speak with me this morning.
Our standard billing process is to bill for the pro rata amount, from the date of activation of services (which I believe was explained initially), the once off charges associated for the activation / installation and we bill monthly in advance for services rendered. As discussed this is stipulated in our Terms and Conditions, which may have been missed.
Please accept our sincere apology for the experience.
Kind regards,
Jessica Schluter
Customer Service Manager
Thank you for taking the time to speak with me this morning.
Our standard billing process is to bill for the pro rata amount, from the date of activation of services (which I believe was explained initially), the once off charges associated for the activation / installation and we bill monthly in advance for services rendered. As discussed this is stipulated in our Terms and Conditions, which may have been missed.
Please accept our sincere apology for the experience.
Kind regards,
Jessica Schluter
Customer Service Manager