MS
Michael S
1 reviews | Active since Dec 2014
22 Sept 2023, 12:16
Poor service Bitco
Bitco services has detreated over the past year. On average all our service calls take an average of 3 or more days to resolve. I am tired of having to escalate faults to get resolution.
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BitCo's replyOfficial
22 Sept 2023, 12:27Good Day Michael
As discussed telephonically,
The DFA technicians are busy with Project Adonis focusing on the rehabilitation project designed to address repeat incidents identified in the Teraco/Kempton Park area.Due to influx of faults in the Teraco/Kempton Park area, feedback will be delayed due to limited resources.No ETA or ETR provided. Please note your ticket BIT595247 has been escalated with our upstream provider and are treated with urgency. Your link is affected by the rehabilitation project that is ongoing until 06/10, communication was sent out in relation to Project Adonis on 06/09.Progress on this rehabilitation project can be found on the below link: https://dfafrica.co.za/status/ Our NOC are actively collaborating with DFA’s NOC to ensure that repeat faults and P1 incident are flagged and prioritized for urgent resolution. All faults that relate to Project Adonis are being updated as regularly as possible. We kindly request that you bear with us during this Project as we are doing everything we can to ensure these faults are attended to as quickly as possible. Further updates on the progress of this fault will be communicated on the open ticket with our Support Team. Please accept our sincere apology for the delay in resolving this fault.
Kind Regards,
Nivedna Rugbeer
As discussed telephonically,
The DFA technicians are busy with Project Adonis focusing on the rehabilitation project designed to address repeat incidents identified in the Teraco/Kempton Park area.Due to influx of faults in the Teraco/Kempton Park area, feedback will be delayed due to limited resources.No ETA or ETR provided. Please note your ticket BIT595247 has been escalated with our upstream provider and are treated with urgency. Your link is affected by the rehabilitation project that is ongoing until 06/10, communication was sent out in relation to Project Adonis on 06/09.Progress on this rehabilitation project can be found on the below link: https://dfafrica.co.za/status/ Our NOC are actively collaborating with DFA’s NOC to ensure that repeat faults and P1 incident are flagged and prioritized for urgent resolution. All faults that relate to Project Adonis are being updated as regularly as possible. We kindly request that you bear with us during this Project as we are doing everything we can to ensure these faults are attended to as quickly as possible. Further updates on the progress of this fault will be communicated on the open ticket with our Support Team. Please accept our sincere apology for the delay in resolving this fault.
Kind Regards,
Nivedna Rugbeer
Best regards,
BitCo's reply22 Sept 2023, 12:27
Official
Good Day Michael
As discussed telephonically,
The DFA technicians are busy with Project Adonis focusing on the rehabilitation project designed to address repeat incidents identified in the Teraco/Kempton Park area.Due to influx of faults in the Teraco/Kempton Park area, feedback will be delayed due to limited resources.No ETA or ETR provided. Please note your ticket BIT595247 has been escalated with our upstream provider and are treated with urgency. Your link is affected by the rehabilitation project that is ongoing until 06/10, communication was sent out in relation to Project Adonis on 06/09.Progress on this rehabilitation project can be found on the below link: https://dfafrica.co.za/status/ Our NOC are actively collaborating with DFA’s NOC to ensure that repeat faults and P1 incident are flagged and prioritized for urgent resolution. All faults that relate to Project Adonis are being updated as regularly as possible. We kindly request that you bear with us during this Project as we are doing everything we can to ensure these faults are attended to as quickly as possible. Further updates on the progress of this fault will be communicated on the open ticket with our Support Team. Please accept our sincere apology for the delay in resolving this fault.
Kind Regards,
Nivedna Rugbeer
As discussed telephonically,
The DFA technicians are busy with Project Adonis focusing on the rehabilitation project designed to address repeat incidents identified in the Teraco/Kempton Park area.Due to influx of faults in the Teraco/Kempton Park area, feedback will be delayed due to limited resources.No ETA or ETR provided. Please note your ticket BIT595247 has been escalated with our upstream provider and are treated with urgency. Your link is affected by the rehabilitation project that is ongoing until 06/10, communication was sent out in relation to Project Adonis on 06/09.Progress on this rehabilitation project can be found on the below link: https://dfafrica.co.za/status/ Our NOC are actively collaborating with DFA’s NOC to ensure that repeat faults and P1 incident are flagged and prioritized for urgent resolution. All faults that relate to Project Adonis are being updated as regularly as possible. We kindly request that you bear with us during this Project as we are doing everything we can to ensure these faults are attended to as quickly as possible. Further updates on the progress of this fault will be communicated on the open ticket with our Support Team. Please accept our sincere apology for the delay in resolving this fault.
Kind Regards,
Nivedna Rugbeer
Best regards,