LB
Lindy B
1 reviews | Active since Oct 2014
15 Jun 2019, 07:25
Poor poor service
This Company charges over the top prices for wi-fi. Their services are shocking. When the wifi goes down it takes them 3 days to sort it out. If you ask for cancellation figures on your contract it takes them 6 days to give you the answer. Definitely not a service orientated company. Just in it for the money
Helpful (0)
Replies (2)0
Replies (2)
BitCo's replyOfficial
15 Jun 2019, 08:09Good day Lindy
Thank you for bringing this our attention.
We will do a full investigation and provide an update as soon as possible.
Kind regards,
Morne Minnaar
Customer Service Manager
Thank you for bringing this our attention.
We will do a full investigation and provide an update as soon as possible.
Kind regards,
Morne Minnaar
Customer Service Manager
Best regards,
BitCo's reply15 Jun 2019, 08:09
Official
Good day Lindy
Thank you for bringing this our attention.
We will do a full investigation and provide an update as soon as possible.
Kind regards,
Morne Minnaar
Customer Service Manager
Thank you for bringing this our attention.
We will do a full investigation and provide an update as soon as possible.
Kind regards,
Morne Minnaar
Customer Service Manager
Best regards,
BitCo's replyOfficial
15 Jun 2019, 14:50Good day Lindy
We do apologise for the delay in re-activating the service. You have a 7 day account with BitCo and payment is due 7 days from the invoice date. Invoices are sent on the 23rd of every month. Due to the payment not being received in time the account was suspended and according to our T&C's re-activation after suspension wil take up to 48 hours.
We can confirm that the service has been restored.
Please letus know should there be anything else we can assist with.
Kind regards,
Morne Minnaar
Customer Service Manager
We do apologise for the delay in re-activating the service. You have a 7 day account with BitCo and payment is due 7 days from the invoice date. Invoices are sent on the 23rd of every month. Due to the payment not being received in time the account was suspended and according to our T&C's re-activation after suspension wil take up to 48 hours.
We can confirm that the service has been restored.
Please letus know should there be anything else we can assist with.
Kind regards,
Morne Minnaar
Customer Service Manager
Best regards,
BitCo's reply15 Jun 2019, 14:50
Official
Good day Lindy
We do apologise for the delay in re-activating the service. You have a 7 day account with BitCo and payment is due 7 days from the invoice date. Invoices are sent on the 23rd of every month. Due to the payment not being received in time the account was suspended and according to our T&C's re-activation after suspension wil take up to 48 hours.
We can confirm that the service has been restored.
Please letus know should there be anything else we can assist with.
Kind regards,
Morne Minnaar
Customer Service Manager
We do apologise for the delay in re-activating the service. You have a 7 day account with BitCo and payment is due 7 days from the invoice date. Invoices are sent on the 23rd of every month. Due to the payment not being received in time the account was suspended and according to our T&C's re-activation after suspension wil take up to 48 hours.
We can confirm that the service has been restored.
Please letus know should there be anything else we can assist with.
Kind regards,
Morne Minnaar
Customer Service Manager
Best regards,