DH
David H

1 reviews | Active since Feb 2020

05 Feb 2020, 09:52

PLEASE STAY AWAY FROM BITCO

As a business owner we wanted to setup our Voip and internet under one roof. BITCO was a HUGE MISTAKE !

We were duped extending a contract that locked us in for a further 72 months with no explanation from the sales consultant. The wireless network didn't work at out new premises and Bitco said that unfortunately we still had the contact and had to pay for the remaining term. The attitude was just tough luck and didn't offer us any other solution. Not only that but after the contract expired they continued to debit our account and have been struggling to cancel it they simply just don't respond.

On top of this I can tell you that the customer service is JUST AWFUL ! I would NEVER EVER use this company again and only hope that this post helps others not go through what I've gone through with them over the last few years. PLEASE STAY AWAY and rather use another provider. The managers / owners do not care and never sort out a problem when one arises.

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Replies (2)
BitCo
BitCo's reply05 Feb 2020, 10:16
Official
Good day David

Thank you for bring this to our attention.

I do apologise for the experience you have had up to this point. Please allow me to follow up on these concerns and i will provide feedback as soon as possible.

Kind regards,
Morne Minnaar 
Customer Service Managers
BitCo
BitCo's reply05 Feb 2020, 12:52
Official
Good day David

I know that our Sales manager has been in contact with you and is busy with collecting all the information to provide feedback to you.

She will be in contact as soon as possible.

Kind regards,
Morne Minnaar 
Customer Service Managers