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stefanie F

1 reviews | Active since Jan 2014

07 Oct 2020, 17:35

PLEASE JACK UP YOUR SERVICE WITH YOUR CLIENTS !!!

CALL UPON CALL!! WAITING NEARLY 20-45MIN FOR SOMEONE TO ANSWER, EVENTUALLY WHEN ATTENDED TOO, I GET TOLD SOMEONE WILL BE IN CONTACT WITH ME , I DO NOT RECEIVE ANY COMMUNICATION, IVE BEEN PATIENT , BUT 9 DAYS LATER STILL NOT ATTENDED TOO??? HOW MUCH LONGER SHOULD I BE PATIENT?? PLEASE ADVISE HOW SHOULD OUR BUSINESS RUN AND LOOK PROFESSIONAL WHEN WE CANT EVEN COMMUNICATE WITH OUR CLIENTS LIKE YOU ATTENDING TO EVERY OTHER CLIENT , AM I NOT A CLIENT TOO???????

0
Replies (4)
BitCo
BitCo's reply07 Oct 2020, 18:18
Official
Good Afternoon Stefanie,

Thank you for bringing this to our attention, please allow me to investigation and provide feedback.

Kind Regards

Vanee Balli
Customer Service Account Manager
BitCo
BitCo's reply07 Oct 2020, 18:44
Official
Good Evening Stefanie,

Please note I have tried calling you to discuss the issues on hand.

I will have to try again 1st thing tomorrow morning so that I can discuss resolution to your complaint.

kind Regards

Vanee Balli
Customer Service Account Manager
BitCo
BitCo's reply08 Oct 2020, 10:30
Official
Good Morning Stefanie,

Please note we have tried to contact you again this morning to finalize the order.

An email was sent by Greg to you, please can you respond.

Kind Regards

Vanee Balli
Customer Service Account Manager

BitCo
BitCo's reply08 Oct 2020, 12:45
Official
Good Day Stefanie,

Thank you for loading your order with Bitco.

I will keep you updated once this process has been completed.

Kind Regards

Vanee Balli
Customer Service Account Manager