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stefanie F
1 reviews | Active since Jan 2014
07 Oct 2020, 17:35
PLEASE JACK UP YOUR SERVICE WITH YOUR CLIENTS !!!
CALL UPON CALL!! WAITING NEARLY 20-45MIN FOR SOMEONE TO ANSWER, EVENTUALLY WHEN ATTENDED TOO, I GET TOLD SOMEONE WILL BE IN CONTACT WITH ME , I DO NOT RECEIVE ANY COMMUNICATION, IVE BEEN PATIENT , BUT 9 DAYS LATER STILL NOT ATTENDED TOO??? HOW MUCH LONGER SHOULD I BE PATIENT?? PLEASE ADVISE HOW SHOULD OUR BUSINESS RUN AND LOOK PROFESSIONAL WHEN WE CANT EVEN COMMUNICATE WITH OUR CLIENTS LIKE YOU ATTENDING TO EVERY OTHER CLIENT , AM I NOT A CLIENT TOO???????
Helpful (0)
Replies (4)0
Replies (4)BitCo's replyOfficial
07 Oct 2020, 18:18Good Afternoon Stefanie,
Thank you for bringing this to our attention, please allow me to investigation and provide feedback.
Kind Regards
Vanee Balli
Customer Service Account Manager
Thank you for bringing this to our attention, please allow me to investigation and provide feedback.
Kind Regards
Vanee Balli
Customer Service Account Manager
BitCo's reply07 Oct 2020, 18:18
Official
Good Afternoon Stefanie,
Thank you for bringing this to our attention, please allow me to investigation and provide feedback.
Kind Regards
Vanee Balli
Customer Service Account Manager
Thank you for bringing this to our attention, please allow me to investigation and provide feedback.
Kind Regards
Vanee Balli
Customer Service Account Manager
BitCo's replyOfficial
07 Oct 2020, 18:44Good Evening Stefanie,
Please note I have tried calling you to discuss the issues on hand.
I will have to try again 1st thing tomorrow morning so that I can discuss resolution to your complaint.
kind Regards
Vanee Balli
Customer Service Account Manager
Please note I have tried calling you to discuss the issues on hand.
I will have to try again 1st thing tomorrow morning so that I can discuss resolution to your complaint.
kind Regards
Vanee Balli
Customer Service Account Manager
BitCo's reply07 Oct 2020, 18:44
Official
Good Evening Stefanie,
Please note I have tried calling you to discuss the issues on hand.
I will have to try again 1st thing tomorrow morning so that I can discuss resolution to your complaint.
kind Regards
Vanee Balli
Customer Service Account Manager
Please note I have tried calling you to discuss the issues on hand.
I will have to try again 1st thing tomorrow morning so that I can discuss resolution to your complaint.
kind Regards
Vanee Balli
Customer Service Account Manager
BitCo's replyOfficial
08 Oct 2020, 10:30Good Morning Stefanie,
Please note we have tried to contact you again this morning to finalize the order.
An email was sent by Greg to you, please can you respond.
Kind Regards
Vanee Balli
Customer Service Account Manager
Please note we have tried to contact you again this morning to finalize the order.
An email was sent by Greg to you, please can you respond.
Kind Regards
Vanee Balli
Customer Service Account Manager
BitCo's reply08 Oct 2020, 10:30
Official
Good Morning Stefanie,
Please note we have tried to contact you again this morning to finalize the order.
An email was sent by Greg to you, please can you respond.
Kind Regards
Vanee Balli
Customer Service Account Manager
Please note we have tried to contact you again this morning to finalize the order.
An email was sent by Greg to you, please can you respond.
Kind Regards
Vanee Balli
Customer Service Account Manager
BitCo's replyOfficial
08 Oct 2020, 12:45Good Day Stefanie,
Thank you for loading your order with Bitco.
I will keep you updated once this process has been completed.
Kind Regards
Vanee Balli
Customer Service Account Manager
Thank you for loading your order with Bitco.
I will keep you updated once this process has been completed.
Kind Regards
Vanee Balli
Customer Service Account Manager
BitCo's reply08 Oct 2020, 12:45
Official
Good Day Stefanie,
Thank you for loading your order with Bitco.
I will keep you updated once this process has been completed.
Kind Regards
Vanee Balli
Customer Service Account Manager
Thank you for loading your order with Bitco.
I will keep you updated once this process has been completed.
Kind Regards
Vanee Balli
Customer Service Account Manager
