Not treating their Customers very well

I have been complaining for a whole week that my internet is very bad and i get slow speeds. I have logged more than one service ticket and the only response i get back is that : \we are monitoring the situation".<br> I have gone so far as to do these peoples jobs for them. Fault finding my own network and the network in Mooinooi. Since the network in mooinooi is not having a problem i told them it must be the link i am connected to. They have done nothing since and my network speed has not improved at all. I have also not been using my network by downloading or streaming heavily to test the network further. Not that i can use the network anyway to watch Netflix because it wont even start playing a movie. I keep mailing them and tweeting them and they do nothing. I thought that Bitco would at least honour the agreement i have signed with them even after i asked if the home service would deteriorate now that they stopped rolling out to home users and after i have been assured that the service will be kept as in the past. I am very disappointed. """