No Support

I am a new FTTH customer, already angry and disillusioned. My 2 calls to support;

1. Monday 02/09 evening (duration 1 hour) agent unable navigate me through the router front end for configuration Agent was not able to configure the router after providing TeamViewer access. Conclusion, she will escalate, call back and log a ticket. No escalation, no call back and no support ticket was logged.

2. Tuesday 03/09 evening (30 seconds) experiencing lag and slow speeds. Agent didn’t even ask my name or where I am phoning from and said ” take a photo of the speed test on the ps4, showing a minimum of 3 mbps down, and email it to support@bitco. That is standard operating procedure” I would have expected him to find out who I am and log into the account before dismissing my support query.

I feel i need emotional support after these experiences and believe the Bitco brand and value offering are being undermined by the lackadaisical support staff.