MB
Maretha B

1 reviews | Active since Jul 2019

16 Mar 2022, 09:46

NO SERVICE BITCO

NO STARS - we have to move premises and thus have to move our fibre connectivity. BITCO is however already providing services in the new office park. We are now informed that we are breaking our contract as we are moving location. My main issue with BITCO is their poor service and support. Our problem with services provided actually started immediately after initial contract signature. If you are looking for a fibre provider please don t even consider using this company. Unless you are happy with NO SERVICES

0
Replies (2)
BitCo
BitCo's reply16 Mar 2022, 10:38
Official
Good Day Maretha, 

As per my call with Hannes, kindly allow me some time to investigate the above. 

I do apologize for the inconvenience caused, feedback will be provided once I have more insight. 

Kind Regards
Aricia Kirkpatrick

Service Account Manager 

Best regards,

BitCo
BitCo's reply29 Mar 2022, 12:14
Official
Good Day Maretha, 

Please accept my sincerest apologies for the delayed feedback. 

I have copied you into the email to Hannes regarding the cost involved in the move. 

Kind Regards
Aricia Kirkpatrick 

Service Account Manager

Best regards,