AS
Adam S
1 reviews | Active since Jul 2011
20 May 2019, 10:40
No Connectivity
I logged a ticket with Bitco a week ago regarding internet connectivity on our corporate line which went offline for no apparent reason. I've been told a technician would be dispatched and that the IP address assigned had been reallocated to another client - a whole host of excuses which seemingly could not be resolved. David was supposed to get back to me and was going to send me an email - I have had absolutely no joy in resolving this problem. We moved over to fiber from LTE in hope of experiencing a better, more stable service but it seems it was a mistake...
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Replies (5)0
Replies (5)
BitCo's replyOfficial
20 May 2019, 11:01Good day Adam
Thank you for bringing this to our attention.
We pride ourselves on providing service to our clients and it come as a concern getting this feedback.
As discussed telephonically I will be able to provide you with feedback soon and we will make sure this gets resolved.
Kind regards,
Morne Minnaar
Customer Service Manager
Thank you for bringing this to our attention.
We pride ourselves on providing service to our clients and it come as a concern getting this feedback.
As discussed telephonically I will be able to provide you with feedback soon and we will make sure this gets resolved.
Kind regards,
Morne Minnaar
Customer Service Manager
Best regards,
BitCo's reply20 May 2019, 11:01
Official
Good day Adam
Thank you for bringing this to our attention.
We pride ourselves on providing service to our clients and it come as a concern getting this feedback.
As discussed telephonically I will be able to provide you with feedback soon and we will make sure this gets resolved.
Kind regards,
Morne Minnaar
Customer Service Manager
Thank you for bringing this to our attention.
We pride ourselves on providing service to our clients and it come as a concern getting this feedback.
As discussed telephonically I will be able to provide you with feedback soon and we will make sure this gets resolved.
Kind regards,
Morne Minnaar
Customer Service Manager
Best regards,
AS
Adam S's updateReviewer Update
20 May 2019, 11:28Thank you Morne
AS
Adam S's update20 May 2019, 11:28
Reviewer Update
Thank you Morne
BitCo's replyOfficial
20 May 2019, 14:48Good day Adam
Our technician attended site and assisted with getting the connection on line and in good working order.
Please let us know should there be anything else we can assist with.
Kind regards,
Morne Minnaar
Customer Service Manager
Our technician attended site and assisted with getting the connection on line and in good working order.
Please let us know should there be anything else we can assist with.
Kind regards,
Morne Minnaar
Customer Service Manager
Best regards,
BitCo's reply20 May 2019, 14:48
Official
Good day Adam
Our technician attended site and assisted with getting the connection on line and in good working order.
Please let us know should there be anything else we can assist with.
Kind regards,
Morne Minnaar
Customer Service Manager
Our technician attended site and assisted with getting the connection on line and in good working order.
Please let us know should there be anything else we can assist with.
Kind regards,
Morne Minnaar
Customer Service Manager
Best regards,
BitCo's replyOfficial
20 May 2019, 15:03Good day Adam
As discussed, our technician attended site and the system is up and running as it should.
Please let us know should there be anything else we can assist with.
Kind regards,
Morne Minnaar
Customer Service Manager
As discussed, our technician attended site and the system is up and running as it should.
Please let us know should there be anything else we can assist with.
Kind regards,
Morne Minnaar
Customer Service Manager
Best regards,
BitCo's reply20 May 2019, 15:03
Official
Good day Adam
As discussed, our technician attended site and the system is up and running as it should.
Please let us know should there be anything else we can assist with.
Kind regards,
Morne Minnaar
Customer Service Manager
As discussed, our technician attended site and the system is up and running as it should.
Please let us know should there be anything else we can assist with.
Kind regards,
Morne Minnaar
Customer Service Manager
Best regards,
AS
Adam S's updateReviewer Update
20 May 2019, 15:14Hi Morne,
Many thanks for your speedy response.
Your technician was onsite at 13:00 and the problem was resolved by 14:00.
Regards,
Adam
Many thanks for your speedy response.
Your technician was onsite at 13:00 and the problem was resolved by 14:00.
Regards,
Adam
AS
Adam S's update20 May 2019, 15:14
Reviewer Update
Hi Morne,
Many thanks for your speedy response.
Your technician was onsite at 13:00 and the problem was resolved by 14:00.
Regards,
Adam
Many thanks for your speedy response.
Your technician was onsite at 13:00 and the problem was resolved by 14:00.
Regards,
Adam