No communication between technicians and company

After waiting 6 week for them to send someone for a site survey with intention to install, I was advised by the technician that there IS LINE OF SITE, but the tower, that I can see from my balcony on the 2nd floor, had a panel that was not facing towards my site, and that they move the panels as new customers sign up. He told me that he has already sent the request through to head office to move the panel and they might even send someone out the same day again. After a 3 days wait, I phoned them, and was advised that head office received a cancellation request due to no line of site. This is after I waited 6 weeks for installation and cancelled my current ADSL. This is an absolutely disgusting \mistake"and some *********** person that just wants to finish their work has caused me much frustration as I'm stuck without internet to run my internet based business. You are causing people to lose money due to pure lack of communication and competence. Reading the rest of the complaints here I'm clearly not the only one."""