BT
Brian T
1 reviews | Active since Jan 2014
14 Sept 2020, 17:32
MIXED COMMUNICATION POOR EXECUTION!!!
I recently moved into a complex where fibre lines installed by Openserve, and the previous tenant had Telkom fibre. After much research I decided on Bitco, as they seemed reasonable and have a fair rating on Hello Peter. WHAT A DISAPPOINTMENT!!! The short story, when completing the app for fibre I was asked for the B number, which I do not have. With many emails between myself and Bitco, I was told to insert 5 zeros at the B number requirement and Bitco would obtain the number from Openserve. I did this. On Thursday 10th I get a mail from Zodwa Nkosi Ticket reference BIT158698 informing me to provide the B number before they can proceed. I responded immediately to Zodwa Nkosi and Matumelo Nhlapo with NO RESPONSE whatsoever on Thursday or Friday. On Sunday night I sent a follow up to th same people and copied in Jarryd Chatz the CEO. The only response was that he will take a few days to get back to me. After starting the process a week ago, and finally submitting the app after much correspondence on Wednesday, I expected to have fibre by now. After all there was a fibre connection here a month ago!!!
Helpful (0)
Replies (5)0
Replies (5)
BitCo's replyOfficial
14 Sept 2020, 18:03Good evening Brian,
Thank you for bringing this to our attention.
Please accept our sincere apology for the experience.
Please allow me to investigate.
We will be in contact with you soon to assist.
Kind regards,
Jessica Schluter
Customer Service Manager
Thank you for bringing this to our attention.
Please accept our sincere apology for the experience.
Please allow me to investigate.
We will be in contact with you soon to assist.
Kind regards,
Jessica Schluter
Customer Service Manager
Best regards,
BitCo's reply14 Sept 2020, 18:03
Official
Good evening Brian,
Thank you for bringing this to our attention.
Please accept our sincere apology for the experience.
Please allow me to investigate.
We will be in contact with you soon to assist.
Kind regards,
Jessica Schluter
Customer Service Manager
Thank you for bringing this to our attention.
Please accept our sincere apology for the experience.
Please allow me to investigate.
We will be in contact with you soon to assist.
Kind regards,
Jessica Schluter
Customer Service Manager
Best regards,
BitCo's replyOfficial
14 Sept 2020, 18:16Good evening Brian,
Thank you for taking my call.
As discussed we will confirm the next step for completion of your order and provide feedback as soon as possible.
Kind regards,
Jessica Schluter
Customer Service Manager
Thank you for taking my call.
As discussed we will confirm the next step for completion of your order and provide feedback as soon as possible.
Kind regards,
Jessica Schluter
Customer Service Manager
Best regards,
BitCo's reply14 Sept 2020, 18:16
Official
Good evening Brian,
Thank you for taking my call.
As discussed we will confirm the next step for completion of your order and provide feedback as soon as possible.
Kind regards,
Jessica Schluter
Customer Service Manager
Thank you for taking my call.
As discussed we will confirm the next step for completion of your order and provide feedback as soon as possible.
Kind regards,
Jessica Schluter
Customer Service Manager
Best regards,
BitCo's replyOfficial
16 Sept 2020, 09:08Good morning Brian,
Thank you for taking my call this morning.
As discussed we have received handover and our Scheduling Team will be in contact to arrange delivery of the router.
Kind regards,
Jessica Schluter
Customer Service Manager
Thank you for taking my call this morning.
As discussed we have received handover and our Scheduling Team will be in contact to arrange delivery of the router.
Kind regards,
Jessica Schluter
Customer Service Manager
Best regards,
BitCo's reply16 Sept 2020, 09:08
Official
Good morning Brian,
Thank you for taking my call this morning.
As discussed we have received handover and our Scheduling Team will be in contact to arrange delivery of the router.
Kind regards,
Jessica Schluter
Customer Service Manager
Thank you for taking my call this morning.
As discussed we have received handover and our Scheduling Team will be in contact to arrange delivery of the router.
Kind regards,
Jessica Schluter
Customer Service Manager
Best regards,
BT
Brian T's updateReviewer Update
16 Sept 2020, 21:07Hi Jessica,
Thank you very much for responding, and sorting out my fibre at lightening speed.
You are an amazing asset to Bitco. As I did say to you the pity is that I had to resort to Hellopeter to get action.
I must add that I have never received such excellent service from a complaint, and regular follow up to ensure the job got done.
Other service providers can certainly learn from your example
It was a pleasure dealing with you!!!
Thanks again!!
Thank you very much for responding, and sorting out my fibre at lightening speed.
You are an amazing asset to Bitco. As I did say to you the pity is that I had to resort to Hellopeter to get action.
I must add that I have never received such excellent service from a complaint, and regular follow up to ensure the job got done.
Other service providers can certainly learn from your example
It was a pleasure dealing with you!!!
Thanks again!!
BT
Brian T's update16 Sept 2020, 21:07
Reviewer Update
Hi Jessica,
Thank you very much for responding, and sorting out my fibre at lightening speed.
You are an amazing asset to Bitco. As I did say to you the pity is that I had to resort to Hellopeter to get action.
I must add that I have never received such excellent service from a complaint, and regular follow up to ensure the job got done.
Other service providers can certainly learn from your example
It was a pleasure dealing with you!!!
Thanks again!!
Thank you very much for responding, and sorting out my fibre at lightening speed.
You are an amazing asset to Bitco. As I did say to you the pity is that I had to resort to Hellopeter to get action.
I must add that I have never received such excellent service from a complaint, and regular follow up to ensure the job got done.
Other service providers can certainly learn from your example
It was a pleasure dealing with you!!!
Thanks again!!
BitCo's replyOfficial
17 Sept 2020, 06:57Good day Brian
Thank you for the compliment received, we will relay this to our management team.
Have a great day
Alicia Boonzaaier
Customer Service Account Manager
Thank you for the compliment received, we will relay this to our management team.
Have a great day
Alicia Boonzaaier
Customer Service Account Manager
Best regards,
BitCo's reply17 Sept 2020, 06:57
Official
Good day Brian
Thank you for the compliment received, we will relay this to our management team.
Have a great day
Alicia Boonzaaier
Customer Service Account Manager
Thank you for the compliment received, we will relay this to our management team.
Have a great day
Alicia Boonzaaier
Customer Service Account Manager
Best regards,