GM
Glen M
1 reviews | Active since Aug 2018
11 Feb 2022, 17:48
low internet speed, infact is down to the floor
The last 3 weeks have been nothing but frustrating, Bitco home internet speed has been no existence everytime they blame the problem to be with the upstream provider which is vumatel, the funny part is, no one else in the same complex i live that has this problem. i am really done with them
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Replies (4)0
Replies (4)
BitCo's replyOfficial
11 Feb 2022, 18:42Good Day Glen,
Our team is busy investigating.
Once we have more information from the upstream provider we will be providing feedback.
Please accept my sincerest apologies for the delay.
Kind Regards
Aricia Kirkpatrick
Service Account Manager
Our team is busy investigating.
Once we have more information from the upstream provider we will be providing feedback.
Please accept my sincerest apologies for the delay.
Kind Regards
Aricia Kirkpatrick
Service Account Manager
BitCo's reply11 Feb 2022, 18:42
Official
Good Day Glen,
Our team is busy investigating.
Once we have more information from the upstream provider we will be providing feedback.
Please accept my sincerest apologies for the delay.
Kind Regards
Aricia Kirkpatrick
Service Account Manager
Our team is busy investigating.
Once we have more information from the upstream provider we will be providing feedback.
Please accept my sincerest apologies for the delay.
Kind Regards
Aricia Kirkpatrick
Service Account Manager
GM
Glen M's updateReviewer Update
05 Mar 2022, 11:51A month later, I am still sitting with the same problem a service paid for but I'm not receiving it. Damn
GM
Glen M's update05 Mar 2022, 11:51
Reviewer Update
A month later, I am still sitting with the same problem a service paid for but I'm not receiving it. Damn
BitCo's replyOfficial
05 Mar 2022, 13:02Good Day Glen,
I have asked the team to relook into this.
Feedback will be provided as soon as possible.
Kind Regards
Aricia Kirkpatrick
Service Account Manager
I have asked the team to relook into this.
Feedback will be provided as soon as possible.
Kind Regards
Aricia Kirkpatrick
Service Account Manager
BitCo's reply05 Mar 2022, 13:02
Official
Good Day Glen,
I have asked the team to relook into this.
Feedback will be provided as soon as possible.
Kind Regards
Aricia Kirkpatrick
Service Account Manager
I have asked the team to relook into this.
Feedback will be provided as soon as possible.
Kind Regards
Aricia Kirkpatrick
Service Account Manager
BitCo's replyOfficial
05 Mar 2022, 19:15Good Evening Glen,
Our team has advised that they will be sending out a tech Monday. We are waiting on a time, once we have a time we will advise as soon as possible.
I do apologize for the delayed response.
Kind Regards
Aricia Kirkpatrick
Service Account Manager
Our team has advised that they will be sending out a tech Monday. We are waiting on a time, once we have a time we will advise as soon as possible.
I do apologize for the delayed response.
Kind Regards
Aricia Kirkpatrick
Service Account Manager
BitCo's reply05 Mar 2022, 19:15
Official
Good Evening Glen,
Our team has advised that they will be sending out a tech Monday. We are waiting on a time, once we have a time we will advise as soon as possible.
I do apologize for the delayed response.
Kind Regards
Aricia Kirkpatrick
Service Account Manager
Our team has advised that they will be sending out a tech Monday. We are waiting on a time, once we have a time we will advise as soon as possible.
I do apologize for the delayed response.
Kind Regards
Aricia Kirkpatrick
Service Account Manager