JV
James V
1 reviews | Active since Jul 2011
14 Nov 2015, 11:59
Loss in connectivity
I logged call about loss of connectivity on the 7th of November. <br> <br> I got the following feedback: first that there was nothing wrong, then that Bitco had made \changes"";and got a weak range of excuses.<br> <br> I am disappointed in service that I am paying for and would not recommend anyone to sign up with Bitco.. """
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BitCo's replyOfficial
16 Nov 2015, 08:20Hello JamesV,
This update serves to acknowledge that we are aware of this complaint as well as your escalation on your current service ticket to the residential manager address.
You request will be moved to the operations manager for attention.
We are investigating what has transpired on our side and will provide comprehensive feedback as soon as possible. You will be certain to receive feedback from the operations manager directly as well as via this platform.
This update serves to acknowledge that we are aware of this complaint as well as your escalation on your current service ticket to the residential manager address.
You request will be moved to the operations manager for attention.
We are investigating what has transpired on our side and will provide comprehensive feedback as soon as possible. You will be certain to receive feedback from the operations manager directly as well as via this platform.
Best regards,
BitCo's reply16 Nov 2015, 08:20
Official
Hello JamesV,
This update serves to acknowledge that we are aware of this complaint as well as your escalation on your current service ticket to the residential manager address.
You request will be moved to the operations manager for attention.
We are investigating what has transpired on our side and will provide comprehensive feedback as soon as possible. You will be certain to receive feedback from the operations manager directly as well as via this platform.
This update serves to acknowledge that we are aware of this complaint as well as your escalation on your current service ticket to the residential manager address.
You request will be moved to the operations manager for attention.
We are investigating what has transpired on our side and will provide comprehensive feedback as soon as possible. You will be certain to receive feedback from the operations manager directly as well as via this platform.
Best regards,