Lack of feedback and dramatic drop in connectivity

The initial service and connectivity were fantastic. We were happy to pay for a stable 5mbps line.<br> <br> Over the past few months our Internet drops have become ridiculous. At 8:30 am my line is at 0.35mbps.<br> What adds insult to injury is that the people my husband has been trying to deal with over months insist that there is no problem and have now been ignoring his emails!<br> <br> This is unacceptable. I would understand if the line was throttled at 2mbps if we were downloading hundreds of gigs but this is happening when nobody has been home or in the morning after NO downloading has taken place?<br> <br> What the heck are we paying for? You are happy to bill us for a 5mbps line but give us an unstable, occasional- internet link?<br> <br> We have yet to find somebody who can bother to get there story straight or at least try to help us.