1 reviews | Active since Mar 2014
I am 60% happy with this service
I happy with the speed of the installation and their friendliness but I have to say i am not happy being told all stress testing is done and I have to just wait for their call and then when i call they said to me no the testing isnt done I have deadlines for tomorrow and I need to be able to log into our systems online to deploy my systems but I can't because of the testing that is not finished yet I was told it would be done today and it now day 5. Guys come on I would love to give you guys great feedback but not if you give us two different stories the same day.<br> I have to work from home they are renovating the offices and i have no internet except my phone and I am not willing to make my cellphone bill a large amount this month. please guys you are the best service i have experienced in a very long time all I ask is that you guys dont tell us 2 different stories.
Thank you for the compliments where due and thank you as well for bringing the contradictory information you have received to our attention. Please know that we are investigating the status of your link immediately and we will revert back with a final answer as soon as possible.
In the interim, we will email you directly for more information around how you received the incorrect information so that we can address the responsible parties.
Finally, no one should have ever promised you a finite turn around time for soaking because it impossible to do so. This has always been our official stance as per the Home Broadband Process published on our website, under point 9 (http://bitco.co.za/home-broadband-process/#soaking ).
We regret that you were misinformed and, as a result, were relying on the erroneous information. We will take all necessary internal steps to ensure this does not happen again.
Thank you,
BitCo
Thank you for the compliments where due and thank you as well for bringing the contradictory information you have received to our attention. Please know that we are investigating the status of your link immediately and we will revert back with a final answer as soon as possible.
In the interim, we will email you directly for more information around how you received the incorrect information so that we can address the responsible parties.
Finally, no one should have ever promised you a finite turn around time for soaking because it impossible to do so. This has always been our official stance as per the Home Broadband Process published on our website, under point 9 (http://bitco.co.za/home-broadband-process/#soaking ).
We regret that you were misinformed and, as a result, were relying on the erroneous information. We will take all necessary internal steps to ensure this does not happen again.
Thank you,
BitCo