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David M

1 reviews | Active since Sept 2020

23 Sept 2020, 14:03

Horrible unresponsive service

Horrible service, unresponsive to emails and when I call them, they keep redirecting me until the call just cuts out from their side.

0
Replies (9)
BitCo
BitCo's reply23 Sept 2020, 14:25
Official
Good Day David 

Thank you for bringing this to our attention.

Please accept our sincere apology for the experience. 

Please allow me to investigate. 

We will be in contact with you soon to assist. 

Alicia Boonzaaier 
Customer Service Account Manager
BitCo
BitCo's reply23 Sept 2020, 15:08
Official
Good day David 

Thank you for taking my call. As discussed we will confirm the next step for completion of your order and provide feedback as soon as possible.

Kind regards, 
Alicia Boonzaaier
Customer Service Account Manager 
BitCo
BitCo's reply25 Sept 2020, 09:56
Official
Good Morning David,

Thank you for taking my call.  As discussed I will keep you updated as to when the switchover and regrading of your line.

 Kind regards, 
Vanee Balli
Customer Service Account Manager 

BitCo
BitCo's reply28 Sept 2020, 10:17
Official
Good Morning David,

Thank you for taking my call , as discussed the Projects team will be in contact with updates on your link and router delivery as soon as possible.

Please let me know should you require any further updates. 

Kind Regards 
Alicia Boonzaaier 
Customcer Service account Manager 
BitCo
BitCo's reply30 Sept 2020, 11:05
Official
Good day David. 

The project's team is in contact as per our discussion. And they will keep you updated on the link status. 

Please contact BitCo should your require any further assistance 

Kind Regards 
Alicia Boonzaaier 
Customer Service Account Manager
DM
David M's update09 Oct 2020, 12:59
Reviewer Update
Still have no internet ????
BitCo
BitCo's reply09 Oct 2020, 14:18
Official
Good day David. 

Thank you for taking my call. 

As discussed the link will be resolved as soon as possible. 

Kind Regards 
Alicia Boonzaaier 
DM
David M's update27 Oct 2020, 10:40
Reviewer Update
Conclusion, I am working from home, so I have to have internet.

So after 4 weeks of empty promises and no internet, 21 days waiting for internet and waiting 7 days for them to respond on my cancelling the order request. They told me that OpenServe can only release the line in 1 months time for another ISP to help me out (despite it stating on the OpenServe website that it can be done after 24 hours

"the earliest possible switch date is 24 hours from the time that the ISP places the request with Openserve" https://openserve.co.za/open/help-faq

by order of the current ISP BitCo and me asking BitCo if this is true and they just ignore my emails again) I have to wait another month before I can be helped by another ISP. 2 months down the drain with me paying a premium on an alternative solution just to be able to work :-( Not cool.
BitCo
BitCo's reply27 Oct 2020, 10:55
Official
Good Day David,

Thank you for bringing this to our attention.

Please allow me to follow up with the relevant departments and I will contact you shortly.

I do apologize for the inconvenience caused.

Kind Regards

Vanee Balli
Customer Service Account Manager