1 reviews | Active since Sept 2017
Horrible ISP, Bad Service and Bull****ters
This ISP should be avoided at all costs. We have had our internet deteriorate from 20Mbps to a figure between 2 - 8Mbps for the past 2 months, their technical teams, sales agents, support center, execs do not care and have not bothered to reply to countless mails or phone calls, they seem to have meetings around the clock. Based on the reviews on HelloPeter the same issue of bad service and internet seems to be a common occurence, I would not recommend this service at all.
It looks like slaapstad is about to get a whole lot slower.
Good day
We acknowledge receipt of your complaint and we will be investigating all avenues of this and provide feedback as soon as possible.
Good day
We acknowledge receipt of your complaint and we will be investigating all avenues of this and provide feedback as soon as possible.
Good day Rayn
As per our telephonic discussion the link is performing much better and almost reaching full speeds. Currently there is electricity problems in your area and further testing is not possible at this point.
As discussed, you will be in touch with us as soon as this is resolved and we can resume the testing.
We look forward to hearing from you.
Kind regards,
Good day Rayn
As per our telephonic discussion the link is performing much better and almost reaching full speeds. Currently there is electricity problems in your area and further testing is not possible at this point.
As discussed, you will be in touch with us as soon as this is resolved and we can resume the testing.
We look forward to hearing from you.
Kind regards,
Good day Rayn
My team an I have been trying to get in touch with you to resolve the complaint. As per your offices, you are not in today. We will continue to try and get a hold of you and will be in touch until the problem is resolved completely.
Kind regards,
Good day Rayn
My team an I have been trying to get in touch with you to resolve the complaint. As per your offices, you are not in today. We will continue to try and get a hold of you and will be in touch until the problem is resolved completely.
Kind regards,
Good day Rayn
After final testing this morning with JC at your offices we can confirm that the link is performing the way it should.
I would once again like to extend our apologies for the inconvenience caused during this time. As previously discussed, if ever something like this arises and you feel that you are not getting the required support, please feel free to follow our escalation procedure at the bottom of every support ticket.
I will also be sending you a private email regarding your account going forward.
Please let us know should there be anything else we can assist with and we will help where ever we can.
Kind regards,
Good day Rayn
After final testing this morning with JC at your offices we can confirm that the link is performing the way it should.
I would once again like to extend our apologies for the inconvenience caused during this time. As previously discussed, if ever something like this arises and you feel that you are not getting the required support, please feel free to follow our escalation procedure at the bottom of every support ticket.
I will also be sending you a private email regarding your account going forward.
Please let us know should there be anything else we can assist with and we will help where ever we can.
Kind regards,