KM
Kefiloe M
1 reviews | Active since Aug 2013
22 Jul 2019, 14:27
horrible customer service
One week down and we are still without internet connection. This is unacceptable, as should The roles be reversed, and we don't pay the account on time, then The services would be disconnected.
Its been continuous back and forth between their technicians and us, but to no joy.
We have since been waiting since last week Thursday for one of their technicians to come to the house and repair or replace this equipment that is clearly not working.
This is horrible customer service.
Helpful (0)
Replies (4)0
Replies (4)
BitCo's replyOfficial
22 Jul 2019, 14:47Good day
We acknowledge receipt of your complaint and we will be investigating all avenues of this and provide feedback as soon as possible.
Thank you for alerting us to your frustrations surrounding our service delivery.
Please allow my team to investigate your complaint and provide you with an update as well as a plan to resolve your frustrations around our service delivery.
Apologies for the inconvenience that we have caused, we will do everything possible to resolve your complaint.
Kind Regards
We acknowledge receipt of your complaint and we will be investigating all avenues of this and provide feedback as soon as possible.
Thank you for alerting us to your frustrations surrounding our service delivery.
Please allow my team to investigate your complaint and provide you with an update as well as a plan to resolve your frustrations around our service delivery.
Apologies for the inconvenience that we have caused, we will do everything possible to resolve your complaint.
Kind Regards
Best regards,
BitCo's reply22 Jul 2019, 14:47
Official
Good day
We acknowledge receipt of your complaint and we will be investigating all avenues of this and provide feedback as soon as possible.
Thank you for alerting us to your frustrations surrounding our service delivery.
Please allow my team to investigate your complaint and provide you with an update as well as a plan to resolve your frustrations around our service delivery.
Apologies for the inconvenience that we have caused, we will do everything possible to resolve your complaint.
Kind Regards
We acknowledge receipt of your complaint and we will be investigating all avenues of this and provide feedback as soon as possible.
Thank you for alerting us to your frustrations surrounding our service delivery.
Please allow my team to investigate your complaint and provide you with an update as well as a plan to resolve your frustrations around our service delivery.
Apologies for the inconvenience that we have caused, we will do everything possible to resolve your complaint.
Kind Regards
Best regards,
BitCo's replyOfficial
22 Jul 2019, 15:55Good day
We have tried making contact with you regarding the problem. the number provided however is for someone who does not know about the fault.
Could you please let us know where we can reach you to get the problem resolved as soon as possible.
Kind regards,
Morne Minnaar
Customer Service Manager
We have tried making contact with you regarding the problem. the number provided however is for someone who does not know about the fault.
Could you please let us know where we can reach you to get the problem resolved as soon as possible.
Kind regards,
Morne Minnaar
Customer Service Manager
Best regards,
BitCo's reply22 Jul 2019, 15:55
Official
Good day
We have tried making contact with you regarding the problem. the number provided however is for someone who does not know about the fault.
Could you please let us know where we can reach you to get the problem resolved as soon as possible.
Kind regards,
Morne Minnaar
Customer Service Manager
We have tried making contact with you regarding the problem. the number provided however is for someone who does not know about the fault.
Could you please let us know where we can reach you to get the problem resolved as soon as possible.
Kind regards,
Morne Minnaar
Customer Service Manager
Best regards,
KM
Kefiloe M's updateReviewer Update
23 Jul 2019, 07:13I've already been contacted by a Sachin.
I'm not holding my breath that he will fix it either.
Ref BIT7556
I'm not holding my breath that he will fix it either.
Ref BIT7556
KM
Kefiloe M's update23 Jul 2019, 07:13
Reviewer Update
I've already been contacted by a Sachin.
I'm not holding my breath that he will fix it either.
Ref BIT7556
I'm not holding my breath that he will fix it either.
Ref BIT7556
BitCo's replyOfficial
23 Jul 2019, 11:44Good day
Thank you for taking my call.
As discussed, our technician will be onsite today to assist further.
Kind regards,
Morne Minnaar
Customer Service Manager
Thank you for taking my call.
As discussed, our technician will be onsite today to assist further.
Kind regards,
Morne Minnaar
Customer Service Manager
Best regards,
BitCo's reply23 Jul 2019, 11:44
Official
Good day
Thank you for taking my call.
As discussed, our technician will be onsite today to assist further.
Kind regards,
Morne Minnaar
Customer Service Manager
Thank you for taking my call.
As discussed, our technician will be onsite today to assist further.
Kind regards,
Morne Minnaar
Customer Service Manager
Best regards,