1 reviews | Active since Oct 2014
EXTREMELY POOR support
EXTREMELY POOR support, it's been 5 days without any help from Bitco, and they still can't even tell us what the problem is, let alone what the solution is, or how they are going to fix it. All you get from them are lies!!! "We are dispatching a technician today", "My manager will phone you back", "Please restart the router", these are all famous lines they like to use. Even when a technician was eventually dispatched (2 days) later, he said that he doesn't know what to do, all they told him was to replace the cable between the router and my computer. And forget about 24/7 support, every single agent I spoke to in the call centre only knows that you should restart/reboot and if that doesn't work, they will 'escalate' the issue, which they never do, only after the third day did they 'escalate' the issue. SHOCKING to say the least.
thank you for bring this to our attention.
I do apologise for the experience you have had. Please allow me to investigate the situation and we will provide feedback as soon as possible.
Kind regards,
Morne Minnaar
Customer Service Manager
Best regards,
thank you for bring this to our attention.
I do apologise for the experience you have had. Please allow me to investigate the situation and we will provide feedback as soon as possible.
Kind regards,
Morne Minnaar
Customer Service Manager
Best regards,
My apologies for the delay in responding.
We had a technician attend to the fault you had and the router was changed as well as some configuration changes.
We are sending a technician back again as we understand that there is a problem with the speed.
As soon as the technician is finished on site we will provide an update again.
Kind regards,
Morne Minnaar
Customer Service Manager
Best regards,
My apologies for the delay in responding.
We had a technician attend to the fault you had and the router was changed as well as some configuration changes.
We are sending a technician back again as we understand that there is a problem with the speed.
As soon as the technician is finished on site we will provide an update again.
Kind regards,
Morne Minnaar
Customer Service Manager
Best regards,
Our technician was at your premises today.
He changed the fly lead and received full speeds.
We do apologise for the delay in getting this resolved. Please let us know should there be anything else we can assist with.
Kind regards,
Morne Minnaar
Customer Service Manager
Best regards,
Our technician was at your premises today.
He changed the fly lead and received full speeds.
We do apologise for the delay in getting this resolved. Please let us know should there be anything else we can assist with.
Kind regards,
Morne Minnaar
Customer Service Manager
Best regards,