1 reviews | Active since Sept 2015
Extemely poor ISP
The worst company ever to work with!!!
They just don't care. Firstly their sales team has no communication after they signed you up. The projects department also never informs you of anything! You always need to phone for an update, rarely get any body that can assist, and if you do they always have some excuse. I have been waiting for a fibre install for 8 months going on 9, and a wireless/microwave for 3 months going on 4. The status on this has been the same for the last 3 months
Advise to all.... STAY AWAY!!! They are extremely good until you paid your deposit, thereafter its as if they don't exist.
Hi Conraad,
Thank you for alerting us to your frustrations surrounding our service delivery.
We pride ourselves on delivering a great customer experience to all of our customers so it comes a shock to see you have not received this treatment.
Please allow my team to investigate your complaint and provide you with a update as well as a plan to resolve your frustrations around our service delivery.
Apologies for the inconvenience that we have caused, we will do everything possible to resolve your complaint.
Kind Regards
Jarryd Chatz | CEO
Best regards,
Hi Conraad,
Thank you for alerting us to your frustrations surrounding our service delivery.
We pride ourselves on delivering a great customer experience to all of our customers so it comes a shock to see you have not received this treatment.
Please allow my team to investigate your complaint and provide you with a update as well as a plan to resolve your frustrations around our service delivery.
Apologies for the inconvenience that we have caused, we will do everything possible to resolve your complaint.
Kind Regards
Jarryd Chatz | CEO
Best regards,
Good day Conraad
Once again thank you very much for bringing the concern to our attention.
As per your telephonic conversation with our COO, there has been some challenges dealing with the city council and the required wayleaves. We have been actively chasing these and have managed to successfully get yours through today.
Due to this progress, we have been able to expedite your order and it is of the highest priority. The project manager will be in contact shortly and keep you up to speed until project completion.
We would like to apologise for the experience around our service to you and please feel free to contact us at anytime should there be anything else that we can assist with.
Kind regards,
Best regards,
Good day Conraad
Once again thank you very much for bringing the concern to our attention.
As per your telephonic conversation with our COO, there has been some challenges dealing with the city council and the required wayleaves. We have been actively chasing these and have managed to successfully get yours through today.
Due to this progress, we have been able to expedite your order and it is of the highest priority. The project manager will be in contact shortly and keep you up to speed until project completion.
We would like to apologise for the experience around our service to you and please feel free to contact us at anytime should there be anything else that we can assist with.
Kind regards,
Best regards,
Good day Conraad
Once again thank you very much for bringing the concern to our attention.
As per your telephonic conversation with our COO, there has been some challenges dealing with the city council and the required wayleaves. We have been actively chasing these and have managed to successfully get yours through today.
Due to this progress, we have been able to expedite your order and it is of the highest priority. The project manager will be in contact shortly and keep you up to speed until project completion.
We would like to apologise for the experience around our service to you and please feel free to contact us at anytime should there be anything else that we can assist with.
Kind regards,
Morne Minnaar | Customer Service Manager
Best regards,
Good day Conraad
Once again thank you very much for bringing the concern to our attention.
As per your telephonic conversation with our COO, there has been some challenges dealing with the city council and the required wayleaves. We have been actively chasing these and have managed to successfully get yours through today.
Due to this progress, we have been able to expedite your order and it is of the highest priority. The project manager will be in contact shortly and keep you up to speed until project completion.
We would like to apologise for the experience around our service to you and please feel free to contact us at anytime should there be anything else that we can assist with.
Kind regards,
Morne Minnaar | Customer Service Manager
Best regards,