Epitome of incompetence

They epitomize incompetence. Ordered fibre from their online portal on 6th of January 2021. By 14 February fibre still wasnt installed and after 4 visits from their technicians they were unable to get the fibre working. I then told them politely that I think we should part ways, to which they begged me to give them another chance at installation. Needless to say on the 27th of February my fibre was still not working and I decided to cancel my prescription. They however continued to deduct R1400 from my bank account without providing any service. I have now received another bill. They have not provided me with any internet but continued to deduct money from my account. I have 72 emails from Bitco in my email account , no internet and R2200 less in the Bank.