FR
Frans R
1 reviews | Active since Jul 2011
20 Dec 2021, 16:29
DOUBLE AMOUNT ON STATEMENT
I would like to know why i'm being billed twice H15394 FD ROODT i paid R 700 eft today looks like i'm paying two packages which is not what i signed up for i'll pay for the service i signed up for which i did there will not be more money in my account for the debit order
Helpful (0)
Replies (16)0
Replies (16)
BitCo's replyOfficial
20 Dec 2021, 17:47Good day
Thank you for brining this to our attention.
Please allow me to investigate and we will provide feedback as soon as possible.
Kind regards,
Morne Minnaar
Thank you for brining this to our attention.
Please allow me to investigate and we will provide feedback as soon as possible.
Kind regards,
Morne Minnaar
Best regards,
BitCo's reply20 Dec 2021, 17:47
Official
Good day
Thank you for brining this to our attention.
Please allow me to investigate and we will provide feedback as soon as possible.
Kind regards,
Morne Minnaar
Thank you for brining this to our attention.
Please allow me to investigate and we will provide feedback as soon as possible.
Kind regards,
Morne Minnaar
Best regards,
BitCo's replyOfficial
21 Dec 2021, 08:51Good day Frans
Our accounts team has been in contact via email to explain the statement and billing.
Please let us know should there be anything else we can assist with.
Kind regards,
Morne Minnaar
Our accounts team has been in contact via email to explain the statement and billing.
Please let us know should there be anything else we can assist with.
Kind regards,
Morne Minnaar
Best regards,
BitCo's reply21 Dec 2021, 08:51
Official
Good day Frans
Our accounts team has been in contact via email to explain the statement and billing.
Please let us know should there be anything else we can assist with.
Kind regards,
Morne Minnaar
Our accounts team has been in contact via email to explain the statement and billing.
Please let us know should there be anything else we can assist with.
Kind regards,
Morne Minnaar
Best regards,
FR
Frans R's updateReviewer Update
21 Dec 2021, 09:00Hallo Morne yes i'll pay a single installment as per contract each month thus the payment for this month has been made by me i paid R 700 I'll pay the installment for January at the end of January there will be no R 1200 deducted from my account as there won't be any funds for that debit order
FR
Frans R's update21 Dec 2021, 09:00
Reviewer Update
Hallo Morne yes i'll pay a single installment as per contract each month thus the payment for this month has been made by me i paid R 700 I'll pay the installment for January at the end of January there will be no R 1200 deducted from my account as there won't be any funds for that debit order
FR
Frans R's updateReviewer Update
21 Dec 2021, 09:11In addition going forward there won't be funds for a R 1200 deduction only the R 700 like arranged which i'll pay EFT
FR
Frans R's update21 Dec 2021, 09:11
Reviewer Update
In addition going forward there won't be funds for a R 1200 deduction only the R 700 like arranged which i'll pay EFT
BitCo's replyOfficial
21 Dec 2021, 09:33Good day Frans
Thank you for the feedback.
Your account is currently up to date and no amount currently due.
The invoice for January is payable in 31 December 2021 and will be debited form your account as per our Terms and Conditions. Your next invoice will be sent on 23 January 2022 for the month of February 2022.
Kind regards,
Morne Minnaar
Thank you for the feedback.
Your account is currently up to date and no amount currently due.
The invoice for January is payable in 31 December 2021 and will be debited form your account as per our Terms and Conditions. Your next invoice will be sent on 23 January 2022 for the month of February 2022.
Kind regards,
Morne Minnaar
Best regards,
BitCo's reply21 Dec 2021, 09:33
Official
Good day Frans
Thank you for the feedback.
Your account is currently up to date and no amount currently due.
The invoice for January is payable in 31 December 2021 and will be debited form your account as per our Terms and Conditions. Your next invoice will be sent on 23 January 2022 for the month of February 2022.
Kind regards,
Morne Minnaar
Thank you for the feedback.
Your account is currently up to date and no amount currently due.
The invoice for January is payable in 31 December 2021 and will be debited form your account as per our Terms and Conditions. Your next invoice will be sent on 23 January 2022 for the month of February 2022.
Kind regards,
Morne Minnaar
Best regards,
FR
Frans R's updateReviewer Update
21 Dec 2021, 09:37The amount for January will be paid in January i've already paid R700
FR
Frans R's update21 Dec 2021, 09:37
Reviewer Update
The amount for January will be paid in January i've already paid R700
FR
Frans R's updateReviewer Update
21 Dec 2021, 09:38in other words no further deductions for December
FR
Frans R's update21 Dec 2021, 09:38
Reviewer Update
in other words no further deductions for December
FR
Frans R's updateReviewer Update
21 Dec 2021, 09:40Thus the amount for January will be paid on the 23rd January
FR
Frans R's update21 Dec 2021, 09:40
Reviewer Update
Thus the amount for January will be paid on the 23rd January
BitCo's replyOfficial
21 Dec 2021, 10:05Hi Frans
The payment received thus far is for December 2021. The service is billable in advance and the amount for January is due on 31 December 2021.
Kind regards,
Morne Minnaar
The payment received thus far is for December 2021. The service is billable in advance and the amount for January is due on 31 December 2021.
Kind regards,
Morne Minnaar
Best regards,
BitCo's reply21 Dec 2021, 10:05
Official
Hi Frans
The payment received thus far is for December 2021. The service is billable in advance and the amount for January is due on 31 December 2021.
Kind regards,
Morne Minnaar
The payment received thus far is for December 2021. The service is billable in advance and the amount for January is due on 31 December 2021.
Kind regards,
Morne Minnaar
Best regards,
FR
Frans R's updateReviewer Update
21 Dec 2021, 11:13Can't pay for services not provided yet 23 Jan
Thank you
Thank you
FR
Frans R's update21 Dec 2021, 11:13
Reviewer Update
Can't pay for services not provided yet 23 Jan
Thank you
Thank you
BitCo's replyOfficial
21 Dec 2021, 11:38Hi Frans
Please refer to our Terms and Conditions that was agreed to.
Kind regards,
Morne Minnaar
Please refer to our Terms and Conditions that was agreed to.
Kind regards,
Morne Minnaar
Best regards,
BitCo's reply21 Dec 2021, 11:38
Official
Hi Frans
Please refer to our Terms and Conditions that was agreed to.
Kind regards,
Morne Minnaar
Please refer to our Terms and Conditions that was agreed to.
Kind regards,
Morne Minnaar
Best regards,
FR
Frans R's updateReviewer Update
21 Dec 2021, 12:06And i only receive my salary Jan again all bills will be paid then
FR
Frans R's update21 Dec 2021, 12:06
Reviewer Update
And i only receive my salary Jan again all bills will be paid then
FR
Frans R's updateReviewer Update
21 Dec 2021, 12:49Please check your account as the remaining R 496 has been paid going forward there will be no debit orders as i will pay via EFT
Thank you
Thank you
FR
Frans R's update21 Dec 2021, 12:49
Reviewer Update
Please check your account as the remaining R 496 has been paid going forward there will be no debit orders as i will pay via EFT
Thank you
Thank you
BitCo's replyOfficial
21 Dec 2021, 13:57Hi Frans
Additional payment received thank you.
Kind regards,
Morne Minnaar
Additional payment received thank you.
Kind regards,
Morne Minnaar
Best regards,
BitCo's reply21 Dec 2021, 13:57
Official
Hi Frans
Additional payment received thank you.
Kind regards,
Morne Minnaar
Additional payment received thank you.
Kind regards,
Morne Minnaar
Best regards,
FR
Frans R's updateReviewer Update
21 Dec 2021, 15:31Please cancel the debit order i'll do the same at my bank
FR
Frans R's update21 Dec 2021, 15:31
Reviewer Update
Please cancel the debit order i'll do the same at my bank
BitCo's replyOfficial
21 Dec 2021, 16:35Hi Frans
The debit order will have to be discussed with our accounts department as the debit order is mandatory as per our T&C's.
Please respond to the email received from our accounts department earlier today to discuss further.
Kind regards,
Morne Minnaar
The debit order will have to be discussed with our accounts department as the debit order is mandatory as per our T&C's.
Please respond to the email received from our accounts department earlier today to discuss further.
Kind regards,
Morne Minnaar
Best regards,
BitCo's reply21 Dec 2021, 16:35
Official
Hi Frans
The debit order will have to be discussed with our accounts department as the debit order is mandatory as per our T&C's.
Please respond to the email received from our accounts department earlier today to discuss further.
Kind regards,
Morne Minnaar
The debit order will have to be discussed with our accounts department as the debit order is mandatory as per our T&C's.
Please respond to the email received from our accounts department earlier today to discuss further.
Kind regards,
Morne Minnaar
Best regards,