DONT DO BUSINESS WITH BITCO, they a joke, stay the hell away.

Absolutely disappointing service. We signed up with Bitco and requested a Layer2 service on Fibre to one of out PoPs. After being given a 4 week ETA, 4 months 2 weeks later the service was installed. We received a mail from their projects team stating that the service is up, we sent a team out to plug our equipment in only to find out 2 weeks prior when the service was "ready to hand over" that the Bitco tech wasnt even on site yet to install their CPE. 2 days later the CPE was installed but the service was not up, we could not see through the Layer 2 connection despite having our configuration correct on our side. Eventually I got hold of their NOC manager, (Marten & Omri) I received excellent service from him but the rest of Bitcos service was absolutely atrocious. Only to find out 2 days later that their was config missing on Bitco's side. Once that was rectified we had a bandwidth issue. Marten sorted that out quickly. We got billed for prorata service from the 18th of August when the service was only live and working on the 2nd of September STILL HAVE NOT RECEIVED ANY REPLY FROM THEM on my ticket I logged 5days ago!! Only to find out today when I called in to their accounts dept that its a prorata bill. I would never recommend any ISP or any business to ever again do business with this bunch. Their service is terrible.

I will never take another service from this company again. I'll just contact Layer 2 providers directly next time and rather spend the money on getting a 3rd party. This has cost my company so much due to the delays and ****** service.