Do not use BitCo - Without Prejudice

BitCo Fibre is an acclaimed ISP not worthy of the word, They are absolutely useless as they make promises that cannot be kept.

Timeline of events: 1 March 2021 - I ordered Fibre via their web portal on 1 and was sent an email for confirmation of address and ID. I sent everything through as requested.

3 March 2021 - I phoned their call centre to confirm that everything that was sent was received, but they just said that what I send should be fine. The lady confirmed that it takes between 2 and 3 working days to get fibre, but 5 days if there are issues with line transfer from another ISP. I stated that there is already fibre in the house and I even sent pictures of the devices (ONT and Fibre connection box)

5 March 2021 - I phoned again to hear what is happening and they were unable to help because "Openserve is a hard company to deal with and it is up to them to release/open the line"

8 March 2021 - I phoned to follow up, still the same issue and explanations. I was contacted later the day, and then I had to send my proof of address and ID. This is probably because nothing happened until then and they only started the process again...

9 - 14 March 2021 - Nothing happened and I phoned almost daily to follow up, but still no progress.

15 March 2021 - I gave them until 17:00 to sort it out, and then I would cancel everything and just go with another ISP. 17:00 came and gone, no progress.

16 March 2021 - I sent an email to cancel the order and stated that they should make sure to cancel everything because I need to get another ISP involved. I contacted Afrihost to get fibre. Then all of the sudden, Openserve wants to connect the line and Bitco now has trouble cancelling the line....

So it takes then 2 weeks to find their feet, and now they cant cancel the line.

Summary of BitCo service: You will be frustrated by their call centre, as no-one there can actually help you. They will not call you back, ever until you phone them constantly! They cannot get the necessary done to provide their service, which is an ISP - They have none of the things that make them an ISP. No internet, No service and No Provision... They keep making up stories about how bad it is to deal with Openserve, but how do other ISPs do it then. There is a general lack of communication, no automated emails to inform you where you are in the process. This is like dealing with an SOE!